Ren's Pets Barrhaven

I much prefer Ren's over Pet Smart. They have different products and in my opinion, better quality. Most of the staff are quite knowledgeable and helpful.

Friendly staff that always has good advice, they price match and have a great selection of quality pet food, pet products and more!

Terrible customer service. I saw a Big Country Raw Grab n Go Mini Pure 12 lbs for $46.99. I was debating getting it versus the 18 lbs for $88.99. An employee said it’s mislabelled and that she can guarantee that I’ll get it for $46.99 if I went through with it. I got it. I realized upon checking my receipt at the car that it cost me $62.99. I went in store to ask for a refund, sure there had been a mistake. They offered me a $3 refund instead of a $16 refund. I asked Hunter to check the price. He saw that it was mislabelled and took out the label in front of my eyes. He and another employee were confused about the price, so they went to get another employee to tell me that they couldn’t refund me any money. She spoke to me in an impolite tone, as if I were of low intelligence and read the price wrong. She said they didn’t mislabel, they can’t refund me anything, and when I asked to return the whole box, she said there was a note on my file attached to my phone number that I’m not allowed to return any Big Country Raw or toys. This was likely from an incident back when I was 19 years old, from when I bought too much dog food on Black Friday, was working minimum wage, and had to return some dog food to buy human food. In the end, they allowed me to buy the 18 lbs for a lower $/lbs, a trade and not a return. I spent $42 more than I intended to, and not by my choice. I’m hugely disappointed with this store as I’ve been shopping here for 6 years, giving them >$220 a month for a total of $15 840 before taxes, and they refuse to honour a mislabel for even $18. Short-sighted way of doing business. I will not be returning, and will order directly from Big Country Raw’s website in future.

Very nice pet store, heaps of choices available. Santa was in the store to take pictures. He was very enthusiastic and entertaining. The aisles are large enough for carts and big pets.But, I don't remember if someone greeted me when I came into the store. I didn't go with my dog, and I feel like it made me invisible. Because no one offered their help. The other customers were nice and helpful. I was making a list of items I needed for my soon to be puppy.They had a nice variety of toys, treats, and care items for puppies.

Me and my dog love Rens pets! The prices are always so good and the variety of goods they carry don't compare. I love the staff and how friendly they are

Possibly my favourite pet store to visit. I have a medium/large short haired dog who needs a good long walk every morning. It's very difficult to find boots and coats that will actually fit him in most pet stores. At Ren's, I spent half an hour trying to choose from the numerous options! On top of that, the employees are very friendly and helpful. I went in to check for dried chicken feet and ended up buying well over $100 in clothing and accessories!

Shelves were pretty empty to be honest. Their sales weren't all that great considering it was boxing day. Not a wide selection of heavy chewer toys which is why we went in the first place. Staff was nice enough although did not tell us we would get a $10 coupon if we signed up to their email list.

Update: I am now dealing with Patricia O., Barrhaven Team Leader. This woman is beyond amazing! She is professional, friendly and really knows how to communicate with the customers. She ensures that our big order is ready when we arrive. Patricia’s skills and demeanour would make her an ideal candidate for a Managerial position or in communications, she is that good — I am surprised she is not the manager of this store. Many thanks for your help, Patricia! My husband and I are very impressed with your service.Love this store! The staff are happy, friendly and helpful, especially the manager Logan. Logan ensures that our eight boxes of Iron Will Raw Complete cat food are ordered every two weeks and in stock when we come to pick it up - she is amazing! Highly recommend this store for its selection and professionalism.

The staff here are amazing and always willing to help. There's lots of parking, so should be easy for anyone to come. The store isn't too busy which is pleasant.

I wish to express my most sincere gratitude and appreciation to Patricia O. for her professional service. Her patience and enthusiasm greatly impressed me and my friend. While we were checking out, she introduced some of the promotions to us, which was also helpful. I do not live around but I would like to visit this store regularly just because of her.