Chartwell Deerview Crossing Retirement Residence

Our parents moved into Chartwell Deerview Crossing late last year. Between us siblings and our children, our parents have visitors everyday and we therefore witness the care and compassion they receive from staff members on a daily basis.Our Mom, who is 87 years old, has dementia and has plenty of help from PSW's and nurses who treat her with kindness. The serving staff are friendly and often ensure that when our Dad picks up dinner he receives exactly what he asks for. Joan, Head Chef, checks in on our parents if she hasn't seen them in a few days. All of the administrative staff greet visitors and residents with a smile and are eager to help in any way they can. On one occasion our Mom was in the hospital and our Dad, who is 95 years old, was distraught. Coretta, part of the Administrative Team, focused her attention on listening to him attentively and sincerely whenever he walked into the lobby. Michael, General Manager, is approachable and willing to listen to any and all of our concerns without hesitation. Frank, Retirement Living Consultant, made the transition from our parents' home to Chartwell Deerview Crossing as smooth as possible and treats them as if they were his own parents. Our family calls Christina, Manager of Health and Wellness, an angel sent from heaven. Our parents' needs change on a daily basis and Christina has gone above and beyond to accommodate them since day one. From ensuring they receive their lunch to being an advocate for our Mom while she was in the hospital, Christina continues to exceed our expectations every single day. She is a wealth of knowledge, has a caring heart and is empathetic to both residents and their family members.Every single person at Chartwell Deerview Crossing has helped improve our parents' quality of life and have maximized our peace of mind and for that, we will be forever grateful.

All I can say is WOW. When you arrive at Deerview Crossing it is just like you are entering into a palace-so warm, classy and inviting! Frank S gave us a phenomenal experience on our tour-he was very honest, down to earth and he is simply an unforgettable human being! He asked what our specific care needs were for my Grandmother (whose name he remembered from our phone conversation). He showed us and explained in detail every great part of their facility (which was gorgeous and in impeccable condition)..andthe costs associated with having more care needs in a retirement residence environment. We felt respected, welcomed and super informed about Deerview Crossing by the time the tour wrapped up. Frank then followed up with us at a time that was convenient and agreed upon.. and was not pushy or sales driven. In fact my Gram went into the hospital shortly after our tour and was a non-candidate for Retirement Living after all-but Frank called about three times to ask how my Gram was doing in the hospital, if we needed any assistance at all or if Deerview Crossing could help our family in any way. One more thing..I was blown away by the way Frank knew EVERY RESIDENTS NAME and the expressions of joy on the faces of the residents when we passed by them. He knew what made them laugh, their likes and dislikes, family members names…This man is the Gold Standard representative of this Home-we felt like family already without question at Deerview. I 100% recommend living here-go see Frank! Thank you for your fantastic service, we couldn’t have asked for better care and guidance in our time of need. It makes all the difference knowing they genuinely cared about our loved one!Heather

The team at Chartwell were incredibly helpful in helping my mother transition to a retirement home setting. They made us all feel welcome from day one, and more importantly, they made my mom feel extremely comfortable. My mother loves the food, and enjoys the company of all of the other residents. She is like a new person since she moved in there. I cannot thank Frank and his team enough for everything they have done!

My best friends mother moved to Deerview over a yr ago, I've visited a few times now, even though it's been tricky with covid. I definitely enjoy how welcoming it feels there, between the decor and the fresh cut flowers, it most certainly makes a difference.I really wanted to comment on my one visit on remembrance day last year, it was amazing, we all enjoyed the performance from salvation army. Terri the lifestyle manager even talked with us afterwards, she definitely puts in a lot of effort to pull everything off at Deerview.I've also seen Terri dress up for Halloween too and everyone seems to enjoy her and the fun decorations , let's not forget about the baked goods or treats anytime I'm there

I would like to commend Terri Ryckman, Lifestyle and Programs Manager, for her tireless work in providing enriching, varied, and fun opportunities and experiences for the residents at Deerview Crossing. She does so much behind the scenes - whether it be organizing interest clubs, popcorn and a movie, puzzle and activity books, themed Happy Hours, fun games, live entertainment, special outings, or facilitating vendors Terri assures that there is something for everyone to participate in and enjoy. She adds special seasonal and holiday touches to beautifully decorate the residence. Terri produces a detailed monthly calendar of events as well as a much appreciated newsletter. More importantly, Terri is always ‘out on the floor’ interacting with the residents. She is kind, caring, compassionate, patient and has a great sense of humour. She knows each of the residents and their needs and adjusts her interactions accordingly. The residents adore her! On a personal note, I am grateful for the extra attention and “love” she shows my mom when my mom seems to need it the most. Thank you Terri for all you do for the residents and their families at Deerview Crossing. You truly make it great place to live!

Hi I’m Noah and I’m Working here as a Dietary Server for the past 5 years. It has been a wonderful time working at this residence. The elderly residents are amazing to talk to everyday and I love to hear their stories. Lots of fun activities (when Covid outbreaks aren’t happening) from our wonderful Lifestyle and Programs Manager Terri and good food provided by Chef Joan and the Dietary Team/Cooks like Myself. Michael the GM has been a wonderful GM and helps everyone stay safe during this tough Covid time. The managers/staff are really nice and willing to help any time. I may be a little biased but I highly recommend visiting this place and or having a loved one (or yourself) move here.Have a Chartwell day :)

My sister is a resident at Deerview Crossing. There are memory issues that apparently run in the family, regretfully she was afflicted earlier than most. She is very mobile but can't care for her own needs like preparing meals and taking her medication etc. She was welcomed at Deerview by a tremendous staff that started with the leadership in Michael and Frank.The everyday staff and those that are part of Esther's team are over the top. They interact with my sister continuously keeping her stimulated and engaged. They assist with regular cell phone and TV issues" and have made her part of their team allowing her to help with social events

This residence is fantastic. My mom is in the memory care community at Deer Crossing and it has been life changing. I am no longer worrying or stressed about her well-being. She is safe and really enjoys living there. She is supported with daily routines, and they offer a wide variety of activities to keep her entertained throughout the day (if she wants). She especially likes the musical performers they frequently bring in. The entire staff is amazing. They are all so caring and friendly. They are always available to answer any of my questions or update me on my mom’s day. I can not thank them enough for the wonderful care my mom receives. I am so thrilled and relieved that my mom lives there. I highly recommend this residence to anyone who is concerned about a loved one and wants the best care possible.

The food is homeade.By far the best than any otherHome. Amazing staff on all lvls of care.Independent and Memory care where ir.was my fathersNext step of care.I wish I had of put my momThere when she needed care.

Deerview has been absolutely fantastic. All needs are met and the staff go above and beyond. Specifically, Christina has been outstanding and seems she cannot do enough for my mom. I would recommend Deerview to anyone that is looking for a home for a love one.