Primacy - Ajax Family Care Centre

Took my daughter in today because I thought it was a walk in. Turns out it wasn't, its by appointment only. She had never been there before but Dr. Ling was at the front desk and was able to take her. She went in for some light headed and dizziness. Dr. Ling spoke with her, examined her and discussed her anxiety issues that contributed to her dizziness. She left the office feeling like she finally spoke to a doctor that understood her and did not dismiss her thoughts and feelings. He was patient, kind and did not rush her. She will definitely be going back there when needed

I've been seeing Dr Ling for the better part of 12 years now and I don't have a single complaint. Yes, wait times can be a little long but that's why you make an appointment. Either that or show up about twenty minutes before they open and be first in line. I have never gone to any doctors office thinking that I won't have to wait. This is not fast food service people. This is a small office with just one Dr now. For all the people complaining about waiting, go see your own family Dr if it's such an issue. Not once has the receptionist ever been rude to me, maybe because I'm not rude to her. If you had to listen to people bitching and complaining all day every day I'm sure it would get under your skin after a while. It's very easy to tell the people who have never worked with the general public. That and we are now dealing with the me" generation. People who get offended too easily or the service was not up to their standards. You want to complain about waiting

Not a walk in. Appointment only which are not available . They don't update call message and they make their own hours... Not as posted.

10 years ago I thought this clinic was bad, but Dr Harper was worth waiting for. She went from being there daily, to once a week, she's been gone for about 2 years now. Dr Valyi who was retiring" for at least 5yrs has finally left

The receptionists are rude and very unfriendly. They get upset with you if you ask questions and they lie about wait times. The waiting room might look empty because they have many people waiting in rooms for over 40 mins sometimes. Not a pleasant experience. However, the redeeming quality is that Dr. Harper is great! Smart, pleasant and good with children.

Receptionist was very polite and friendly. I always appreciate it when receptionists greet you with a smile. Dr. Ling was very pleasant and easy to talk to. He did not make us feel rushed and took the time to ask if we had any questions. He was also very thorough. Great experience.

This place is a complete waste of time, I waited in the lobby for about a half an hour, only to be brought into a room in the back and wait again. Nurse saw me and asked me about the reason for my visit, she noted all relevant details and said doctor would be with me shortly. I am still waiting after 2 hours to see a doctor, had I been able to anticipate such a long wait time, I would not have stayed. Poor service. At very least, disclose a timeframe, people don't have time to waste!

Spent 2 hours waiting to get my ear flushed from wax buildup. Had to leave after 2 hours for separate appointment. Was called into doctors office, waited alone in said office for 30 min, then was told I had to go back to the waiting room because they needed the room. Nurse was cordial, diagnosed me, but said only the doctor could perform on patients. If only the doctor can perform then perhaps more doctors are needed since the waiting room was spilling into the hallway. Blonde receptionist was very rude and abrupt. Terrible personnel skills and even worse with customer/patient care. Negative atmosphere. Does not accommodate those with a physical handicap. Elderly woman could not fit in room with her wheelchair. Patients waiting in the waiting section had to shuffle around and move the coffee table so she could make it to her the doctors office. Receptionist, nurse, and doctor did nothing. Will never go back there and neither will my friends or family. Loblaws should re-think their agreement with that practice.

I've never had a bad experience here. Dr. Ling is excellent. He's direct and to the point. Krista is lovely. The first time I went in I was worried about my kiddo and she sat in the room with me to calm my fears. I don't have a family doctor as they retired, but even though this office isn't accepting new patients, I have made this my home base. Even through Covid, my phone calls have been answered in a very timely manner and when I did have to go into the office to be seen, it was clean and Dr.Ling was amazing and spent the time to go over everything with me. The rest of the reviews are honestly shocking to me, as I have never been treated anything but amazing by everyone in this clinic.

June 8, 2023: NOT a walk-in clinic.