FIRST ONSITE Property Restoration

About 10 houses on our street were affected with sewer back up. First on site was the first responder of the 10 houses. They were at our home in the afternoon to clean up the mess. The also are doing the restauration, the crew that they sent (sub contractor) Francis Heslop and crew did a fantastic job, very meticulous. Should be completed finish by the end of the week, minor details to complete. Would definitely recommend them

“I contacted First on Site when a water pipe burst on New Year's Eve afternoon because they had been the restoration company that was used on a previous restoration project and we were very satisfied. I was most impressed with this project because within 1 hour of the initial contact the Project Manager was at our house along with a crew who installed dehumidifiers and industrial fans to dry out the moisture. Given it was NYE I was amazed at how quickly they responded. Throughout the project I found all the personnel to be professional and courteous. They responded to calls quickly and followed through on commitments. It did take 31/2 months to complete the project however the quality of work and attention to detail was impressive. I wouldn't hesitate to contact First On Site again should we require their services.„

First Onsite did excellent restoration work for us. I would highly recommend them for any restoration work that any home owner would use if needed.All staff sent to my home were all excellent workers and completed the job to our total satisfaction.

Left the basement a mess, I spent 2 days cleaning out furniture that they left down there after a flood. They ruined a custom cupboard, with a tile finish. And they sat around and did nothing for most of a day. Me and my buddy did a better job than their 6 man crew.

Had one of your drivers almost hit me today trying to force his way into traffic. Do a better job vetting who you let behind the wheel representing your company.

Absolutely horrible service. We had a fire in March, and FirstonSite is who our insurance deals with... We have gone months now with no work done, and no answers from them. After my issuance agent escalated the issue to management they worked 1 day, and now we are back to not returning phone calls.

After a basement flood, my insurance company recommended FirstOnSite Restoration, and I am so glad they did! Our floors look impeccable, and all the workers who assisted in the process were kind, hardworking, and efficient! The communication with this company was constant and ongoing from start to finish. Whenever I had questions, they would always get back to me and followed through when they gave me a designated time to work on my floors. I am so happy with the outcome and would highly recommend this company!! Rest be assured, if I ever need other work done, FirstOnSite would be the first company I call!!

First On Site has been amazing to work with. We have mostly been dealing with Francis and I couldn’t ask for a better communicator.He returns any emails and calls promptly, he follows up with any work immediately and he’s all around a really nice guy.Thanks First On Site

An outdoor Hot Tub Electrical Fire caused extensive smoke damage to the majority of our house interior requiring a major rebuild. Under difficult circumstances (Covid -19 Pandemic restrictions), First Onsite completed a professional rebuild in a reasonable time frame. With any rebuild, you generally get subcontract tradesmen (e.g. Protrades) to do the bulk of the work. The difference with First Onsite is their Core Group" of supervisors and trades people who manage and execute the details with an eye to quality and a professionalism in completing the "custom work" - making a house a home again. First Onsite's Francis Savard managed our project and we are grateful for him and his team working when they could through a difficult period - at times

First on Site, specifically Rick Lozon from the Chatham office, arrived within 35 minutes of speaking to him (and it is a 30 minute drive to our home from Chatham) at 4:00 PM on New Year’s Eve (2022) afternoon. He immediately dispatched crews to come with industrial fans and dehumidifiers to start the drying out process from a burst water pipe. The crew and fans arrived within another hour and they began taking moisture readings, setting up the fans and relocating some of the furniture. We were impressed with the speed with which they responded and started to mitigate the damage to our home. We understand there are a great many jobs they are currently working on so we are waiting for the restoration to begin but have every confidence that their work will be of good quality. Any of the team members who have been in our home have been very friendly, respectful and careful with our belongings. We look forward to the project’s completion.