ER Maintenance Services | A Nanaimo Electrical Contractor

Short review: friendly and thorough service at an affordable costMy power went out on Easter weekend, in a rather dramatic fashion involving a burning smell and a scorch mark on an outlet. Glen kindly came out on an evening call in the middle of the weekend and not only set my mind at rest regarding the risk of a fire, but fixed the outlet then and there in order to restore power to the entire back half of my house.The issue involved aluminum wiring, as this is an older house, and Glen came out a few days later to do a safety audit of the rest of the outlets in the house. The price he charged for the audit was extremely reasonable, even though the audit took longer than he had originally estimated. He was also extremely thorough, in a) going above and beyond in making sure the house was safely wired, b) advising me on how to avoid future issues with regular maintenance, both what I could do on my own and what I couldn't, and c) advising me on other issues that I should consider fixing at some point in the future, giving estimates as to both time and price - never ever trying to push a sale, but making sure I had all the information I needed to make an informed decision. It was clear that if he saw a safety issue, he wanted to fix it, and he performed several small tweaks and checks around the house, including managing to climb, in an almost Houdini-like fashion, into the smallest of attic access panels located in the smallest of closets located in the smallest of alcoves to check on the wiring of the lighting!Even after he had to spend so much time on the audit, for a very reasonable additional charge, he also fixed a couple of non-related issues I had that I had asked when booking the appointment if he could fix if he had time, or even just happened to mention during the audit.Glen was friendly and communicative, and very pro-active in calling me over to explain to me the issue he saw, what he was doing to fix it if it was a small, fast fix, or what I could consider fixing for the future. Although it's impossible to completely avoid it in such a job, he avoided technical jargon as much as possible and if I had a question, he was always very good at clarifying or explaining further. As a woman, I and I know many of my friends have found that professionals can sometimes be frustratingly non-communicative, coming in, doing the job, and never saying a word, or worse, treating any attempt at questions or concerns with disdain. We always pass the word when we find someone who works the way Glen does. I point this out because to me, this is as big a selling point as anything else in my review.

I had a baseboard fire the other night and thought that it would be a pretty simple matter of changing out the baseboard. I looked online and at a few other electricians and was told that because I had a Stab Lok panel the whole panel would need to be changed. This sent me into quite a bit of a panic as the estimates where in the $900 and up range. It was also getting pretty cold in the house because I had the heater breakers off due to the scare.I called ER Maintenance at about 4:15 in the afternoon and Glen advised how I could safely get heat to the other areas of my house and came out the next day (on a Saturday) to asses the situation. Glen quickly advised that because my panel was not the American version I didn't have the same issues and the dire need to swap it out. Due to the age and design of it (1980's) he suggested that I should start to plan a swap out and gave me a good estimate but advised that it didn't have to happen right away.It is hard to find good, honest tradesmen that aren't out to just sell you something but that is exactly what Glen is. In the end, I got great advise, and piece of mind. Glen didn't sell me anything today but he sure as heck bought himself some great advertising because I know that if I need an electrician, or know anyone looking for one I will not hesitate to recommend ER Maintenance!

Was trying to find a local electrician and somebody accidentally recommended ER. Although a 3 day drive, he spent significant time typing out possible solutions to my problem! He is knowledgeable, professional, prompt and a great person willing to help out even without pay!

Absolutely terrible after setting everything up with bc hydro and communicating with Glen for quotes and estimates. I was stood up for a appointment after booking time off work to meet then the second time we had an appointment he bowed out" the Night before. **Totally unprofessional**"

Best electrician we've ever had, knows his stuff, is honest and fair!