Sleep Country Canada

Had the best experience looking for a bed today. Abhi was truly a sleep expert, very knowledgeable and helped me pick out exactly what I needed. Really loved the friendly customer service.

I bought a brand new Bed bug proof mattress encasement for $180 (they're about $50 on amazon) from here on the condition that if I open the packaging I can't return it. When I took the encasement out of the packaging I noticed a large opening at the seam (10 inches or 20cm). I took it back to the store for an exchange since they wouldn't offer a refund. They gave me an all-plastic mattress cover (covers the top part only) for the same price. This $180 mattress cover is the type that hospitals would put on beds for patients with incontinence; not breathable and is extremely low quality. You'd start sweating after being on it for just a few minutes. I'd recommend buying on amazon if you have time (you can check reviews) or going to the Homesense, Hudson's Bay or elsewhere where they'd offer a proper customer care.

I just made a purchase and Sunday has been very helpful and knowledgeable. She was able to answer all our queries related to mattresses and she went above and beyond to help us make a selection. Thank You.

We received excellent service from Sil, who asked all the right question to find exactly what we were looking for in our price range. Thanks for the great shopping experience!

I had a really great experience with this location.Eva was super helpful, professional and nice.She contacted me a few times for some updates, and constantly followed up, which I really appreciated. Thanks Eva!Delivery was super professional, and on time by Armando, which was amazing.Thank you!

Horrendous customer service and warranty support. Bloom mattresses are extremely cheaply made. Mine is five years old and coming apart because of the lumbar section. They won't honour the warranty because it's slightly dingy, and they say it's unsanitary. Will never buy a bed from them ever again.

Great experience today. Went in to look at a few pillows, got some good recommendations, and took home a Simba pillow. The gentlemen who helped me (JHL on the receipt) was great to deal with. Looking forward to a good sleep tonight.

I went in to look at pillows and an extremely cool and deadpan woman named Sunday gave me extremely honest and direct answers to my questions “is this one super expensive?” “yes. i have it. Its worth it”. Loved her. She told me to come back with my girlfriend. I came back the next day with her and Joshua helped us. In short, best experience the two of us have had as a couple in a store in six years, lol, not joking. Joshua is extremely good at his job. Give this man a raise. No regrets on our pillows. Literally slept better the first night. We got the temperpedic and malouf pillows.

Excellent Service here. Abhi was very professional, respectful and patient with me. I bought a mattress and bed frame and I am very happy with his service. Abhi is the epitome of professionalism. Highly recommend him. Thank you Abhi!

Worst service!Initially, bought a matress for $2249 I had an employee discount for $500. During the 100 night policy, I went to exchange my matress for another that costs $2299. They made me pay for my coupon and the difference ($550). So I completly lost my employee benefits during the process even though the matress were only $50 apart in value and I was within the 100 night policy.I have been contacting costumer service for days and everyone says they can't help me.Plus, they called me to confirm my matress delivery for Dec 20th but it never arrived and nobody contacted me. I have contacted them after a few days and that it was never put on the truck for delivery, now I am getting my mattress 8 days later. I don't recommend!