Sunwing

I hear all the stories, but I've traveled on Sunwing 5 or 6 times and never had an issue. It's always been a good time at an unbeatable price.

My Fiancé and I booked a great trip through SunWing Vacations that was roughly $3,500 months before COVID and even bought the insurance. A week before we were going on our trip our government made it mandatory to isolate for 2 weeks once we arrive back and were not guaranteeing that we would even have a flight home so we cancelled (using the insurance that we bought). We were then told that we would not be getting our money back but would be getting a travel voucher (same as everyone even if they did NOT buy the insurance). I have called SunWing numerous times just to be told sorry this is how we do it" or "Dont worry your voucher is good for 2 years". We are in a pandemic and SunWing is not even flying out of my province this year which means I only have 1 year left to use the voucher. 1st off what was the insurance for as it was the exact same as everyone else. 2nd can you not at least make the vouchers not expire as I paid a lot of money for this trip. Its not a $50 dollar gift card this is $3

absolutely horrible. Told us at 2am our flight was delayed 2 days. Left us on hold for 2 hours and the lady on the phone just kept saying  “I don’t know”. Would not recommend booking with them

They did good. Booked a week long vacation to Puerto Plata in Feb 2023. No complaints. Price was right, even if it dropped a bit, I'm sorry but you gotta expect that to happen, they are a business. Resort was as described, quite nice, flights were good, great job flying, flight attendants were great, again zero complaints. The local sunwing rep gave us our resort details and pickup details and transportation was all arranged without issues. You gotta expect to have some issues. And we did using the sunwing app to book excursions. We booked one and ran into two days of getting it sorted out but again rep helped out. The app is nice to keep up to date on flights and delays etc as well as to check in for your flight beforehand. Overall very happy, and would do another trip with sunwing.

Sunwing scheduled 4 flights at the same time from Punta Cana. The lines to drop bags and check in were insane. We waited 30 minutes in a line for people with kids and disabilities, but people were waiting 1.5 hours!! Then they made everyone board and said they don’t have permit to fly yet so we had to wait 1 more hour on the plane. Plus our trip back was 6 hours instead of 5 for some reason. Terrible experience

Ok I know things happen and I am okay with that but not just this time which was an 8 hour delay because of another Sunwing plane in need of repair but every time I have traveled with this airline its being late. Now money is tight but how about a little more room with the seats and a place to plug your phone in. The topper for me was at the near end of this trip with a request that comes over the PA for tips ? A good business plan has always being good customer service if you want returning customers. Stop squeezing pennies out of us Sunwing..

I have purchased several vacation packages from Sunwing. I purchased one for this coming December, and the price has dropped already by $800 before I went on the trip. They do not offer compensation, and said that I should have bought their $400 price drop insurance. Their business model of making me buy insurance for them to drop the price is absurd. So they want me to spend an extra $400 just to risk the price dropping, and if it doesnt, im out $400. Its just so dumb.

It took 3 tries to get our vacation to Mexico booked. The first booking Sunwing changed the flights to the point it would not work for us because we wouldn't get home in time for work the next day and we had to cancel (they refunded all but $250/each which has a time limit to using the credit which I think is wrong). We re-booked but the second booking Sunwing cancelled due to unrest" in the area. The third booking was done under pressure so did not research the resort as well as we would have liked. Flight there was on-time. Transfer to the hotel was fine other than the van broke down once. Our return flight was delayed 12 hours. We heard 2 or 3 different reasons for the delay. For us the delay was ok because we didn't want to fly during the night anyway and it was the weekend so we had a couple days to get home before we had to return to work. Just had a couple of hours of panic till they put us up at the same hotel we were staying for an extra night at their expense. In the morning we were supposed to get picked up by Sunwing at 7:30 am. At 8:30 am no van had arrived yet despite the Sunwing rep being there and trying to secure a ride for us. There were another couple people waiting for the same ride. At 8:30 we finally decided to share a cab to the airport rather than waiting and risking problems getting through airport security. We had a great vacation but feel we can't depend on Sunwing so unsure we will even use the "credit" they kept for us to use. It's not worth the risk."

Extremely disappointed with Sunwing. The rep at the resort showed up once 5 days into our trip. He was suppose.to be there the day before we left to provide us with our pick up time no show. We called him and text him he didn't get back to us. Once we arrived at the airport we stood in line for 11/2 hours to check in for our flight just to be told it was delayed for 3 hours. 30 minutes later another passenger told me it was delayed until midnight 7 hours late. They offered us nothing. I know delays happen but Airlines do actually have a certain standard that they are supposed to withhold. Sunwing failed miserably this trip. So extremely disappointed Sunwing

Had a trip planned with Sunwing to Cuba in March right as everything went sideways and had to cancel due to Covid. Bought the insurance and have not gotten any information other than Here is a travel voucher that is only good for 2 years and dissapears if you don't use it". Are you kidding me? Travel restrictions are still in place a year later and I do not see this clearing up fully in that time frame. Sunwing has even pulled out of Manitoba so we could not plan a trip even if we wanted to or could. This is robbery. If this doesn't change (either full refunds or make the vouchers never expire at the very least!) be prepared for a negative rating for life and some very bad reviews