Wuerflein Chevrolet GMC

In July 22 my vehicle was having a transmission shudder which the dealership choose to preform a computer reprogramming. This didn't resolve the issue and costed me ~$120. After 9 months of dealing with the shifting issue, I found a TSB online that stated this specific year (2018) transmission needed to be flushed. Told this to the dealers service manager. They found the TSB, did the fluid flush, and update the computer programming. This was found to be under warranty and no repair charge was issued. The vehicle is shifting great now.

Ryan and his staff are excellent. Everything went smoothly throughout the process. No pressure, no hassle, no non sense. Just good business. This is my second vehicle bought there and I have recommended several others who have bought there now as well. Thanks and I look forward to doing more business with you.

I purchased a 2013 Equinox and had an engine issue. I had bought as is" so knew the issue was probably on me but wrote Ryan just to make him aware. Well an hour later Matt called me and asked when I could bring it is to be looked at. Long story-short they ended up basically rebuilding my engine and they covered it all!! Ryan

The dealership worked extremely hard to gain my trust and business. Joey Neely continued to keep me, as the customer, in the center of the process to ensure that they were able to get the right vehicle for me.

I was told I needed a new battery. I asked them to not put it in as I could get it cheaper elsewhere. I drove it home and had it tested and it test fine. I’m glad I didn’t spend the 342 dollars to have a new one put in. I was feeling like since they were doing a warranty claim they were trying to find other ways to make money off me. Not impressed !! My experience of purchasing was amazing with my salesman and I thought before I left my car to be fixed the service guy had done been great until I got the call that the car was fixed but needed a new battery. Not sure where I will do any more warranty work if I need it but not satisfied with how things went there.

Friendly and fair! We love the vehicle we bought! Justin and Zach were very helpful and made us feel valued as customers.

We bought our 2021 Tahoe new from you. You’re the only place we’ve had it serviced. I offered it to you for purchase, you were $7000 less than 2 other dealerships. When you scratched my bumper on the last service, the loaner truck you gave us was ABSOLUTELY DISGUSTING!! We won’t be doing business there again.

I recently purchased a 2020 GMC Denali 3500 truck from Wuerflein and my experience has been one that I will never forget. On my way home to Winona with the truck the check engine light came on so I called Joey (my contact at Wuerflein) and he told me that since they just filled it up with fuel they do that all the time because it is a diesel but it will eventually go off. It did not go off and every time I took it to my hometown dealer to have it cleared it would come back on within an hour. Ended up having to do some hefty warranty work even though the problem was there when I purchased it and they sold it that way anyway. This truck supposedly went through a major inspection prior to being sold but obviously they did not do it or if they did the service department needs to find a different career. A few days later the radiator hose blew off...antifreeze everywhere including the windshield...call Joey at Wuerflein and he blamed my local GMC dealer for not tightening it up after service even though they never touched it for the repair they did but Joey threw them under the bus anyways. I ended up having it towed and spent over $500 to get it back on the road. Wuerflein promised they would take care of it but now will not answer my calls due to me saying I might be talking to our legal counsel to find out my options. We have left two messages for Brian who is a manager who I wrote the check to, two messages for Heidi who is the general manager, and one with the owner amongst a dozen text messages to Joey. None of them will return my calls or messages even though while in the purchasing phase of the vehicle I could get in touch with anybody at the dealer within 1 minute. I will keep calling them and keep trying to get my $500+ out of pocket expenses to get the truck running again. Who knows, maybe this review get their attention. If not I thought I would throw it out there to let other potential customers know how people are treated once they are out the door at Wuerflein Chevrolet Buick GMC of Albert Lea, MN. A tail light guarantee should be their motto...once they see your tail lights leave their lot they forget about you and refuse to answer calls.

The service technicians were excellent and efficient to get my vehicle in, diagnose the problem and the part arrived earlier than expected. The loaner was nice and reliable too! Excellent service overall, especially when you are not expecting to need it. If you happen to need a new vehicle, want to replace an old one, or just need service on the one you have, this is the place to go. No hassles, just honest service.

GET IT IN WRITING AND WATCH FOR UNAUTHORIZED WORK..... I was out of town and had my car break down in Albert Lea. I had it towed to Wuerflein Chevrolet Dealer, and was relieved when they told me the repairs would be covered by my warranty company. The service people did the repairs and got it on the road for me. I appreciate their hard work, or this would be a one star.The problem I had was when it was being finished. First, they called and told me my brakes were bad and might make it back to Kansas City". This seemed odd to me since I live in a state that has annual inspections. The state had just measured my brakes to pass the inspection.The bigger issue came when I showed up to pick the car up. I was expecting the $100 warranty deductible