MEC Kelowna

Matt in the bike section is the GOAT. Got my bike up and running in no time after its front wheel went missing. Fast and informative service. Very satisfied.Thank you!

Ok, we were all sad to see MEC is no longer a Canadian coop. But the good news is, in Kelowna it has the same friendly, educated staff. I bought the Smith Express bike helmet today (fits like a dream) and didn't bother taking the box. When it was getting recycled my super friendly bike staffer noticed the helmet extras were still in the box (cool little visor, and stick-on light). She got sales to give me a call to come and retrieve it. Now that is great customer service. I would have never known I was missing anything. Thanks!

Went here to return a jacket that started to come apart after 1 week of light use. They refused. They were also rude and unhelpful. I've shopped MEC for 20 years. MEC used to be a different. Times have changed. I won't be back.

MEC provides a great experience. If they don't have what you want to give you some ideas. Their membership base so they return policy is great. MEC in Kelowna is our home store

If I'm not wrong MEC stands for mountain equipment co. Therefore they have lots of outdoor, hiking, camping and climbing equipments. This is a Canadian brand. Staff are usually friendly and helpful. They have a membership program which u can get points. Store has products for all ages and all genders. What I love is that store is always clean and easy to navigate even on busy days. I usually go to this store even when I don't really need to buy anything just because it is fun to shop or take a look around

These people are so customer service! Every time I go there, every single one is so impressively professional. Well done. Today I had the most comprehensive, patient and thorough discussion with the bike tech. The best bike conversation I’ve had with a salesperson since moving to Kelowna! #bikelanesfordays

Good service. The girl at the running shoes helped me very well to choose between a couple of nice pair of shoes. Patient and kind. Thanks again for the service

Frankly, the nicest MEC I've seen. Very well stocked camping section. Nice to speak French with some of the staff!

I'm older now, but still shopping at Mec and getting outdoors. I had a disturbing experience shopping at Kelowna Mec with my wife and our small dog. Mec makes a point of saying that Mec is dog friendly, which we appreciate on a hot day when we can't leave our pet in the car.I chose a hat, and my wife was shopping for sandals prior to cruising the store for other wants and needs. I asked a woman employee for assistance with the sandals selection, and she reluctantly and with a petulant expression came over to where my wife was waiting. Our little dog, who is very friendly, greeted the Mec employee by standing up on her hind legs, looking her in the eye, and resting her paws on the woman's leg. The woman became verbally abusive, struck our dog away, and stormed off in a huff while striking at her own leg as though to knock off lumps of a serious contaminant, and loudly made disparaging comments about dogs in general, her dislike of dogs, and criticized me for not keeping our dog on a short leash. Whaaaa??? That's a first.I could see the woman talking to a co-worker while glaring at us as though we were a serious problem. We're an older couple who always treat others as we would hope to be treated ourselves. I was uncomfortable being treated like scum.No one else was forthcoming to help us with the sandal purchase.We were disturbed and left the store.If you're store management and would like a description of your worker so that you can have a conversation with her about this, feel free to contact me.

Wide store with tons of stuff from climbing to kayaking to clothing to shoes.Good quality material, known brands like North Face and Arcteryx,Smaller accessories for camping also widely available, tents and sleeping bags and everything you could think of.The personal is also super helpful and friendly.They have a schedule of free activities as well.You do have to pay the fee as it’s a coop but it’s very low, then it’s forever.