The Home Depot

I had a small project and required help from the Lumber and Hardware department. The staff were extremely helpful - took the time to ensure I got the right materials and tools.Really impressed with the help! I normally shop here but don't normally need the expertise of the staff - so this was great.Especially for a busy Sunday afternoon!

Jason climbed mountains (portable stairs), moved boulders(boxes), to locate the very last Milwaukee impact set I've been eyeing for a while!He was eager to help and had a smile on his face despite what appeared to be another hectic Sunday @ Home Depot.Kudos to you Jason, thanks!

Excellent customer service. I purchased a large amount of Rockwool products. Naomi and Morgan did an efficient job of bringing the pallets outside to my large cube van parked on the side of the building. I expected them to leave the pallets there for me to load into the truck as I rearranged several items. They offered to help and patiently waited a few minutes for me to get ready. Their coworker Zach saw the task at hand and also jumped in to help. They all worked together great forming a chain passing the bundles along. I was loaded in no time. I was so impressed I went to the nearby Tim Hortons and got a dozen donuts for the staff as recognition for above and beyond service. I will be coming back to this location. Thanks again!

Helpful staff at this location of Hoome Depot. The store is usually full, stocked up and well lit. The store is clean and the signage made it easy to easily find what you are looking for in the store.The self checkout is well setup and make it easier to dash in and out of the store...Highly recommend this store.....

We purchased vinyl flooring for our condo unit from this location. We also purchased underlay from them, at the time of the flooring purchase, as it is required for our building. We had a contractor install the flooring/underlay and now the floor is lifting at the joints all over. When we went in to discuss this they informed us that the flooring we used cannot be used with underlay. All they are willing to do is offer us a store credit in the amount we paid for the underlay. All of the flooring needs to be replaced as the joints are peel and stick but they won't take responsibility for supplying incompatible items. We now need to buy new flooring and plan to replace carpets and baseboards but we certainly won't be back to Home Depot ever again.

Purchased RYOBI 40V 24-inch Cordless Battery Hedge Trimmer in August 2022. I used them only once, I tried using it again in this Spring and the unit does not work. I used this product all but once, very unreliable. I called Home Depot and told them my situation, they said I could bring it back to the store. I brought it in the store and they said there is nothing they could do for me, Why tell me to bring it in to the store and waste my time if they couldn't help me? Last major purchase i'm making from Home depot. Very disappointing. Service and overall quality of the product is 0.

This is the closest home depot to my place so usually visit here, this time I visited to the garden center to buy some plants. I was expecting more variety but then I think I will try again after few days, although I did buy some vegetables fruits and flower saplings. They do have good stuff for garden decor, so yes, you can try thoseAlso been here to buy supplies for repairing the floor, the staff is very assisting in helping you pick the right products for you needs. PS: when unsure, ask the staff, you'll get best advice

Went in looking for a smoke detector replacement. Ran into 2 associates in the paint section. Directed to aisle 5 and the associate would send someone to help me. Help never came. No associates to be seen in the proximity of aisle 5. I finally picked a detector - fingers crossed. Hope it will work. Went to pay for my purchase. No cashiers. Just self checkouts. And the two associates supervising self checkouts. Zero help and they expect you to work for free too. Associates are hard to actually get assistance from but you can spot them in pods of 2 or 3 conversing and socializing with no cares in the world - on a Saturday around noon in nooks around the store. It's nice to know that Home Depot Windermere believes in paying associates to do nothing and having customers work for free. Interesting new business model. I would not recommend them. Unless you know what you are looking for and enjoy working for free to do their jobs for them, or, are a contractor that they do hire cashiers for, skip this location. Yet another in the new trend of businesses that seem to hire people for show and not to help when you need it.

UPDATE, Jan 6th, 2023: The new part is lost in transit, STILL no hot water after more than 2 weeks...Do NOT buy a Rheem hot water tank from Home Depot!Buy a different brand from a local plumber, who will service and stand by their product, 24x7!We had a Rheem Performance Plus 50 gallon hot water tank put in several years ago and it worked fine, up until late December 2022. We called Home Depot for service and they referred us to their contractor list, we chose Hydro Flo in Edmonton, AB. They came out on Friday, December 23rd and diagnosed a defective gas control valve, they called Rheem to get a new valve... and they were closed for the holidays!We were without hot water for Christmas!When Rheem reopened on Wednesday, December 28th, Hydro Flo ordered the new part and had it shipped out to be installed on the next day. After the install, it worked for 2 hours, then no more hot water... AGAIN! It wasn't until 9PM that we discovered this, after trying to light the tank ourselves, we called Hydro Flo and they came in the next morning, Friday, December 30th. They came up with the same diagnosis, the new gas valve was also DEFECTIVE! They called Rheem for another part, and they were closed... AGAIN!We are going to be without hot water for New Years!Hopefully, when they open again on Tuesday, January 3rd, we'll be able to order a new part, get it shipped and installed on Wednesday, January 4th, 2 weeks after we first lost our hot water tank...Hydro Flo tried to get Home Depot to help, but they said their hands were tied without authorization from Rheem, who were, of course, closed for the holidays.Don't be Rheem'd, get something else, from someone else, who will service and stand by their product, 24x7!