Landmark Home Solutions

Not professional. Don't answer calls. Measured twice and still got size wrong. Still don't have my last window and 7 screens don't fit properly. Nobody wants to get back to me. This has been going on since May 24th. And 1 window is defective.

First I want to say I am not thrilled that I am posting a negative review.. it's not my style. Apparently there is a contest to win a $500 gift card so I will take part as I might as well try to win money back that I have lost.I am impressed with the service of the subcontractors. CID Solutions out of Toronto. The installers were kind, thorough and prompt.I am not impressed with the finance department of Landmark. Back in 2020 I applied for the greener home grant and Landmark then reached out based on that. So right there should there not be proof that I am interested in the grant?The man who came out to quote the windows also knew that we were interested because during our scheduled appointment I asked about it & expressed interest in taking part.I don't believe it was my responsibility again to then communicate to the company that I was still interested in taking part in the grant.Skip forward to day before install (May 2023), I am called by Liz letting me know she is sorry but our bay window arrived cracked and we have to reschedule. These things happen, we were able to rearrange for a month later. Liz was a pleasure to deal with.I asked Courtney in customer care about the grant and was then told the windows WE chose do not qualify for the grant.... This is where the sales person should have chose the appropriate windows that did qualify??The windows (9) were installed this month (June) and I received email from the finance department. I asked for compensation for the poor communication and expressed that I felt I had been scammed. I was told the grant covers $125 for each window installed... (I should have received $1125) Landmark will compensate me $250 TOTAL for their trickery, only after a few back and forth emails asking for compensation.I have been a very easy, and understanding customer thus far. Landmark does not leave a good taste in my mouth. I would not recommend them.

We had 5 windows and 9 patios doors installed. The crew that installed them were proficient and worked non-stop to get them in. We had one small caulking issue which was resolved in a prompt timely fashion. We currently have one patio door stopper which doesn't aligned with the handle. We did send photos but they obviously didn't see it as we didn't hear back from them.

I can't say enough about our experience with Landmark. From our first meeting with Ryan, the Sales guy, to the amazing Customer Service from Elizabeth and Courtney, and our installation by Chris and Rodney; what could have been a very stressful purchase, was nothing but smooth and easy. Our windows and doors were delivered and installed 3 weeks early. Chris and Rodney were beyond professional and do amazing work. If I could give a 10/10 I would! We will definitely be purchasing another set of doors from Landmark when we do our next round of renos and add another balcony to our master bedroom. Hats off to the whole team!!

We've used Landmark 3 times - the first set of windows and 1 door installation happened in 2018, and most current set of windows and a new sliding door installation just finished.Our sales rep, Paul, was patient and thorough. He answered all our questions clearly and we never felt pressured to buy. We were confident in the purchase(s) we were making.The first and last installations were done by Chris and Rod. The second crew included Leigh - unfortunately, I don't remember the other guy's name. These guys were professional, tidy, and thorough. The quality of their work was exceptional.Liz was great at keeping in touch with respect to installation dates. We were never left wondering when to expect them.The windows and doors themselves are amazing. Our house is much more efficient at retaining the heat (or cool). One window did crack shortly after installation, but I emailed Liz and the window was replaced quickly.We would absolutely recommend Landmark Home Solutions to friends and family.

Last year we had Landmark come out to give us a quote for new windows and patio doors. The salesman was great broke down everything about what the company does and how the windows are all made in Canada. He explained for installation it would be Landmark employees and they would only do one window at a time. We decided to get 11 windows and 2 patio doors.Installation time comes and a 3rd party contractor is sent out who would not speak to my wife even though she is paying half the bill. Multiple windows are removed at a time. The “2” day job ended up being a 6 day job.Several month later we noticed our front bay window was leaking. Several calls were placed to Landmark, eventually a employee was sent out and fixed the window.During the crazy winter storm over Christmas we noticed a draft near the patio doors, on a closer look they were not squared or sealed and snow was blowing into the house. Our gas heating bill during the month used 3 times that of the previous year.Another call into Landmark for the same employee to come out. He told us the doors were never put in straight and they forgot to put the rubber seal on the door.I have been asking Landmark to pay the difference in the heating bill. They requested I send them a copy of my heating bill from 2021 and 2022. It has been about 3 month since they have received the bills and multiple follow up emails.I don’t think we are going to get any compensation for the this train wreck. At least I know who not to use when it comes time to finish the rest of the windows.

After booking consultations with 3 companies, Landmark became my first choice. Their pricing was extremely fair given the level of quality that they offered and the care and attention to detail that they facilitated throughout the planning, installation and check-up period.During the initial meeting with Landmark, the Sales Representative, Rolf, took his time and listened to what I was looking for and understood the different requests I had. I needed 19 windows replaced in addition to the exterior capping of 4 storm windows over original stained-glass windows along with a new rear door… each of the other companies stated that they could not preserve the stained-glass windows and they would have to be removed but Landmark was able to cap the exterior just how I wanted to preserve the antique windows. They were also able to maintain the beautiful wooden frames on the interior of the home around the windows. I was given a choice of… maybe 75-100(?) different colours I could choose from for the windows, frames and door – there were so many options and I was able to pick something perfect to the fit the home.I was given chances after making the order to review all choices and ensure no mistakes were made. The Installers measured each window 2-3 times to ensure accuracy before the order was placed for manufacturing.The installation was seamless! It was fast, organized and clean! I was able to work from home while installation occurred, and the team kept the interior and exterior of my home organized and tidy throughout the process!LIZ, the Customer Care Agent, promptly followed up with me after the installation of 19 windows, 4 frame cappings, and a patio door to inquire if I had any concerns or needed any assistance with changes, etc. Liz also gave a direct link of how to touch base if I, over the next while, had any concerns with any windows/screens/doors. Liz was extremely approachable, funny and I felt comfortable to reach out with any future concerns or questions. I had also been given the cell number of Rolf, the Sales Rep, and the Installers for easy communication and quick response to any questions or needs I had!I have already recommended Landmark to neighbours down the street who need to replace their windows and are just one of the many neighbours who have walked by and commented on how much they like the new windows that have been installed!Road noise, drafts, and security have all improved from my new Landmark windows and door and while I do not foresee future issues, I am reassured from their extensive warranty that I will be supported for years to come!I strongly recommend Landmark Windows if you are exploring options for your home. Their patience with my many questions as a new homeowner, their options for window style/type/and colour, and diligence throughout the process was unlike any of the multiple other companies that I met with prior to choosing and trusting Landmark.Rolf, thank you for your diligence in explaining the product options and price; Sandra, thank you for your diligence during the preparation stages to ensure there were no miscommunications and ensuring everything would go smoothly; to the installation team at CID Solutions, your speed, kindness, cleanliness was very much recognized and appreciated; Liz, thank you for following up so promptly and ensuring I was happy with the product and being sure I had no concerns at any point during the entire process.Big thanks to Landmark for helping beautify my home, make it more safe and efficient and being able to install new windows while maintaining the beautiful antique frames I had inside throughout the home thereby honouring its history while updating it in a classy and efficient manner.

We have had some windows and a door installed by Landmark. The process was simple and clear (maybe some differences in understanding between sales and installation but nothing major and everything worked out) and the work was done in good time. Everyone has been polite and courteous. I like the finished product. We had a really good deal with some rebates and other things, like our bay window, were more expensive. However we are very happy we had it done. It is beautiful and really makes the room. Off hand I don’t remember how many years since install, 5 or so, but we haven’t had any problems.Thank you, Liz, for the call!

Landmark Home Solutions was professional and easy to work with from the salesperson-installers and Liz in customer service!! Great windows at an unbeatable price. Looking forward to working with Landmark Home Solutions on other home/cottage projects!