Indigo - Kenaston Common

Staff were very unhelpful, and would not assist me to order a book online. He told me to order it myself and then come back to the store to pick it up. What do I need the store for then, might as well go through Amazon if there's not going to be any degree of customer service.

One of my favourite bookstores to go to.The atmosphere here is so calm which makes book shopping all the more leisurely.The staff are super friendly and are a great help when needing to find anything within their varying selection of genres.

Staff used to go above and beyond. Awesome selection of books, paper, magazine, gifts and games. No more Starbucks. It is gone. The hours have been reduced so better get there quick, it closes at 7! The kiosks are also not functioning any longer so you have to ask if books are in Stock.

So I went to this store to get a book club book on Boxing Day. It wasn't crazy, no massive lines and plenty of staff to help with questions. A good experience.But then it got better! The gentleman who took my money explained to me what the Heather's Picks stickers meant and I was delighted. Apparently if you buy a Heather's Picks book you can return it for a refund AT ANY TIME EVEN WITHOUT A RECEIPT AND IN ANY CONDITION!!! I DID NOT KNOW THIS!!!Anyway, I was impressed and might buy more books from Indigo going forward.

I don’t know what it is about this location or the staff training at this location but for some reason the service here is terrible.I go to this location because it’s the closest to our place but every time I do, I tell myself I shouldn’t go back.The staff here, barring a handful, are just so inattentive. Unlike in other locations, team members approach me when I need help before I even ask for help. Here, I’ve made eye contact or try to look for someone to help me and it’s always a struggle. Then to make matters worse, once I finally have someone’s attention, they never know the answer to any of my questions! To top off a less than ideal shopping experience, the tills are so slow.Even picking orders up is a slow process at this location. I’ve never had to wait as long at Polo Park or St. Vital. Either the scanner is not working or the staff member helping me purposefully walks extremely slow like they don’t want to be at work.Honestly, if you can, shop at the other locations.

Overall, a very satisfying shopping experience! Staff are friendly and helpful, and there is a positive vibe both at this location and Chapters/Indigo near Polo Park. Huge selection, with properly spaced displays allowing easy circulation through the space. A refreshing change from a certain independent.

Great place to go for any kind of books! My husband and I never leave the store without a couple of books each! If you can't find what you're looking for there is always someone there to help you , whether it's on their shelves or at another store. Great customer service!

The store is impecably clean and tidy. Not to mention that the store is really nicely designed, I have been in alot of Indigos. This one feels homey even though it is a large location. I cannot wait to stop by for a visit again when I am back in town. This may be a bit of a unique angle but I am author of a guided journal called Courage to Change. They let me come in to do an author signing event and the staff were so friendly and accomodating. They even recommended places to eat while I was in town. Thank you for a beautiful experience.

Good selection of books and odds and ends. Friendly staff, had a good experience.

We love Indigo! Great selection of books and other neat and unique things. Friendly and helpful staff.