Snelling Paper & Sanitation LTD

I have been buying products from Snelling for 20 years. They have unfortunately changed their ordering system so that you have to order online first and cannot simply buy products at the warehouse. They have not yet managed to organize their supposedly more efficient online ordering system in any remote fashion. In order to view their products online, you have to call head office and set up a new account, and transfer your old account info to the new system. The warehouse staff is not even aware of how the new system works. As a result, it took me three trips to their Ottawa outlet, three phone calls, and 45 minutes of waiting in the car before I could take delivery of my order. Not exactly customer-friendly!

Need to work on their frontline customer service, but good product and pricing.

Worst place ever, waste of time go somewhere else.

Not impressed .. pushing us to shop elsewhere. They basically carry little to nothing. Go to chef depot or Costco to save frustration. From ordering, to pick up.. pure frustration. Missing items on orders.

I went today to their office at 4 since it said they closed at 5pm today and they haven't updated their website the fact they were already closed. Very disappointed and a complete waste of time.

Lovely people, easy to work with and endless supply.

Awesome people

Always great to deal with and always helpful

Just called with a simple questions and was delighted with the service, set up my account on the phone and will pick up what I need tomorrow! Thank you!

Excellent service with a human touch and competitive prices