Tundra Music Guitar Store Whitby

I love this store. I've purchased a bunch of sweet guitars from this place. I go to the east end store (Whitby) and the manager at that store is just the best. If you're in Durham you gotta check them out.

Matt, Ed and Donna went above and beyond to make sure my sons 13th birthday surprise guitar is going to be memorable. I felt like I was in good hands with these amazing people who instantly cared about my sons musical experience as well as my budget. I can’t say enough great things, we will be going back again and again for all our guitar needs. What a great find in Whitby - beautiful store with so much selection!

Came here just to check it out, they ended up repairing my guitar at a fraction of the long and mcquade quote, amazing service, will be coming more often now, Dans a dope guy

Managed to pick out a guitar and he was very helpful with hooking me up with the right gear, planning on coming back when I need more equipment or picks lol

Ed and Dylan are in a league of their own. What more can I possibly say... THANK YOU for the exceptional service!I was a bit hesitant at first after reading some negative reviews online.But, I left their vibrant store with a smile from ear to ear.Exceptional one on one service right from the start, Ed really spent the time to hear out all of my list of extensive requirements for new Bass guitar. No exaggeration... but Ed literally showed me every bass that they offered in store with an amazing professional demeanour, Ed even took the time to call a ton of vendors to track down stock (COVID obviously throws a wrench in the supply chain - too think back to March of 2020 when people were hoarding Toilet paper... Bass/ guitar stock doesn't stand a chance).Dylan is a multi-tasking phenom, it's incredible to see someone so passionate about customer service and guitars - he was completing a ton of other customer's mail orders just before the holidays, while he was helping me track down new pick ups for my new Fender Precision bass.Dylan is a very talented, and expert technician, it was really amazing to watch and learn his technical expertise from his experiences working at Gibson Guitars. I was very thankful that Dylan took the time to explain and show me the insides workings of the pickup circuitry.Thank you so much for the personalized support and service.I'm Grateful to have met the two of you, and for an amazing musical experience. Thank you

Been here a few times and bought a few guitars, mostly intermediate stuff, Schecter, Jackson, etc. Some good selection and prices. No high pressure selling but some good advice when needed. They take trades too, reasonable offers so it makes it worth taking used stuff in.

***Read all reviews before doing business with them***I bought a Marshall custom mini stack. But after I got it home, i saw it was missing all the Cables/switch and COA. Also, it was not new as it had been described. It was in resealed boxes, had a broken foot pad, and scuffs on the side. I contacted Dillon and he said he'd look and get back to me that day. Never heard back despite sending 4 emails, and leaving 5 messages on the phone. The only thing they can seem to do properly is take your money.Go somewhere else, once they get your money you're on your own. All the excuses are lies. They wont do anything until they are forced.

Dylan, the store manager for the Whitby location, was very helpful, knowledgeable, and patient during my search for the perfect acoustic guitar. I also had the pleasure of meeting Ed McDonald, the founder and owner of Tundra music, who had a wealth of knowledge of guitar history and was a really kind and down-to-earth guy. I'd highly recommend this store; it's almost like a mini guitar museum in terms of its Gibson collection. If you're into guitars you owe yourself one by checking these guys out!

Tundra Music! I purchased a bass guitar online from this store. About 4 days after my purchase I still hadn't got a shipment notification from them so I send an email inquiring about when my bass would ship... No answer. 2 days later another email, still no answer! Next day, same story... and so on...! So I decide to call (we're in this story over 10 days by now!) and the guy says I'll call you back by end of day with details. Guess what!? No call of course! So I call the next day again, now the guy tells me they don't actually have the bass in stock (and it's discontinued) so he will cancel the transaction and refund my card within the hour and then send me an email offering me special discounts on basses they actually have in stock. Guess what!? He didn't do any of that either! Some will say; maybe they were super busy"... but when they weren't answering my emails about my order

A fantastic guitar store with excellent staff.The service is great and not pushy. They give you room to check out the instruments yourself and explore but don't abandon you if you have a question. I've never felt pressured to buy anything and have always enjoyed my visits.They know their stuff and getting a set up done by them is quick and painless. From now on I'll only be going to Tundra for my guitar needs.