Cruise Canada RV Rental & Sales

Another great experience. Unit was working well and ready to go. The staff was friendly and helpful. Pricing came down in the weeks before we went and there was no trouble getting a revised quote. The whole experience was efficient and without any issues at all. We have recommended Cruise Canada to several friends some of which are going to take their first trip next week. 5x rentals for us with you so far and we will be back.

Great staff. Super experience. Had some outlet issues but nothing that couldn't be worked around by using the cigarette lighter oulets. What a great way to travel with a family of 6! Definitely would do it again...

We recently had a terrible experience with this company. As someone with no prior experience, I found that the employees rushed through everything too quickly when picking up the rv.To make matters worse, the camper was not in order as a mattress was missing. When I contacted the main office, they claimed to have forwarded my email to Cruise Canada in Delta, but I never heard back from them. When I mentioned the issue again during the return, I didn't receive any apologies.For two weeks, we took great care of the camper, even going so far as to take it to the car wash. I am absolutely certain that we didn't hit anything, yet I was still forced to pay for damage to the wheel. Unfortunately, there was nothing that could be done about it.Overall, I found this company to be absolutely disgusting. Their customer service was terrible, and they didn't seem to care about their customers' needs or concerns. I would highly recommend avoiding them at all costs.

Cruise Canada RV rental is a easy ride $48 (2023) from nearby Vancouver airport we used the recomended green cab. When we arrived rental RV was ready waiting short walkaround describes all the operational need to know's and thats it off we went. Did I mention credit card deposit. Returning RV is just as easy drive it into yard enter office announce your return request cab and your on your way in abouts 15 minutes. As for the RV we rented the large 30' model visiting the Gulf ilands fuel milage was not a concern mostly BC Fairy ride RV was clean and all aspects functioned propane being primary energy source even when pluged in.Yes we will rent again!

Amazing New Year thanks to Cruise Canada!My group and I rented 3 RVs: two truck campers and the big rig. RVs were clean, convenient, and easy to handle. However, the best part of the rental experience was the wonderful customer service provided to us by the Asian lady (unfortunately, I did not retain her name). She made the check-in process very simple explaining every detail and answering any questions. Check-out process was just as pleasant, even though a member of our group was running late which forced her to go home a bit later than she wanted to. Overall, she made the check-in/check-out experience extremely pleasant, so I will not hesitate to rent from Cruise Canada/America again! Other rental agencies (not just RV, but car rentals) can definitely learn a thing or two from this locations with regards to outstanding customer service. Keep up the great work! Thank you.

Hired a C30 from the Vancouver depot. The vehicle was ready on collection and the staff showed us how everything worked before we set off, returning was painless and even arranged a cab to the airport for us. There were some options that could be paid for at the Rental Station, we paid for Zero damage waiver and LPG in advance.Everything worked in the RV and it was great to drive and the fixed bed at the rear was super comfy. It had Air Con in the living space which was helpful given the High 30c temps we had. Super large fridge and freezer which worked really well.We had unlimited mileage plus pack which came with towels and bedding (all brand new) and a kitchen pack with unlimited use of the onboard generator which we used once during our 2 weeks.If your not from North America it's worth noting these are all Petrol engines and not very economic over the 2500KMs we completed, but other than that no complaints at all.

Excellent efficient service and could not have been better. The C25 RV was very clean and everything worked as it should. Just a great experience. Thank you.

We have used Cruise Canada RV Rental many times in the last 3 years. We love that we can book for just a couple of nights or longer and we aren't locked in to booking for a week. We usually go camping with a tent but during the winter months the RV rental lets us get out when it's too cold for the tent. The vans are always clean, ready on time, reliable and easy to drive. The pick up and drop off are quick and easy and with options like propane top up and holding tank emptying it takes the pressure off trying to find these facilities before dropping off the van. The price is also great and you can take your dog, at no extra charge. I wish more companies understood that camping is about the family having fun and that dogs are part of the family. For first time renters there are helpful videos to show you how everything works and you also get a full instructional brief before you hit the road on your adventure.

I cannot stress enough the gravity of the disappointment, danger, and stress our family experienced due to Cruise America's shockingly negligent service.As a father of four, including a 3.5-year-old son with autism, I planned an RV vacation believing it would be a serene, comfortable, and memorable journey for my family before my oldest daughter leaves for college. What we faced instead was an abysmal nightmare.The RV we rented was marred with numerous safety issues and discomforts: intermittent air conditioning in extreme heat, deafening structural noises, an unbearable exhaust leak, faulty steering and brakes, useless vibrating side mirrors, and a malfunctioning Blackwater tank that filled our RV with a nauseating stench.Our attempts to resolve these problems were met with astounding indifference. Despite numerous calls and attempts to escalate the matter, we received zero follow-up, no returned calls, and no efficient solutions from Cruise America. They even had the audacity to suggest we drive hours off our route to get a replacement RV, with no consideration of our predicament.The entire experience was filled with distress, sleep deprivation, and anxiety, especially for our young son with autism who was particularly affected by the constant problems. This was not a vacation - it was a perilous journey that subjected my family to undue hardship and risk due to the appalling condition of the RV and the unprofessional response from Cruise America.I am horrified at the gross negligence, lack of empathy, and complete disregard for customer safety demonstrated by this company. No family should have to endure what we went through. This is an absolutely unacceptable way to treat customers, and I urge others to think twice before choosing Cruise America.Until Cruise America takes immediate action to rectify this situation and make significant improvements to their service, I will continue to share this horrendous experience and caution others against their services. A vacation should be a source of joy and relaxation, not a harrowing ordeal. With Cruise America, unfortunately, it was the latter.

Overall it was a good trip. The only mishap was the shower door fell off wile driving. Could not get it back on because of missing pieces.everything else worked well. Check in and check out was fast and painless.