The UPS Store

I’ve been regularly dropping off packages with premade labels here for years now. Never once had a problem. Owner is good guy. Perfect score.

The scheduled delivery date changed twice. Recently it has now become unavailable. Seeing how the package is in literally the same city, and a 5 minute driveaway. It's infuriating that the package is still not delivered.Edit:Thank you for the reply. It would be helpful if it was more clear on where the packages are sent and delivered from. It is not this store's issue but UPS as a service in general. To anyone else who sees this review, knowing this situation may be helpful.

We use The UPS store for all of our printing needs for our small business. They are courteous, and efficient. Would highly recommend!

Best Ups, great service people working so humble, polite and helpful. Always prefer this location for printout my notes best price, best service. Even I can speak,read understand english very well but as Immigrant i feel nervous sometimes while talking to native people beacuse of flow in speaking but I always go there and people working here sooo kind and patiently listen to me and provides the best formation.

We had an unusually large item to return we called ahead and the representative was fantastic encouraging us to come in and drop the package off to return. Coming into the the store I didn’t see the representatives name but on the confirmation receipt the ID reads as EB. He was so wonderfully helpful and kind he even let us know for the next time to call and schedule a parcel pick up from home a service we didn’t realize was available. We’ve had such trouble with other couriers UPS 4th Ave is the way to go! Thank you again!

I have shipped items with this UPS location only twice, but BOTH times I was told I would receive the tracking number later in the day. NEITHER time did I receive the tracking number, and I had to call to follow up. I have never shipped with any other courier service, USPS or Canada Post, and NOT RECEIVED MY TRACKING NUMBER AT POINT OF SALE. Once is a mistake, twice is a problem. I would not recommend using this UPS location, but if you do, ask for your package to be fully processed and get the tracking number BEFORE YOU LEAVE.Owner seems to be a nice guy, but needs to have a more organized, consistent system I order to provide tracking numbers to customers immediately.

This UPS store, under the management of Evgenii Boukalov, has become an invaluable resource for all printed projects required by our Retired Women Teachers of Ontario/ Organization des enseignantnes retraitées de L'Ontario, St. Catharines Branch. This business has not only met but exceeded our expectations with a consistently reliable and speedy service combined with excellent professional quality results. Even with tight timelines, Evgenii is helpful, and demonstrates a calm demeanor and good humour. He readily shares his experienced, knowledgeable and skillful suggestions to benefit the finished products. To expedite the print process, the service can be accessed via the store email. RWTO/OERO's continued reliance on Evgenii's UPS business is based on these factors and on the outstanding degree of customer satisfaction that we have gratefully experienced. We highly recommend this service to others.Endorsed by the Executive of the St. Catharines Branch.

They have been the worst shipping company I have ever used. They are irresponsible, unprofessional and unable to figure out the most basic information about a package location. I will certainly launch a formal complaint and will never use them again.

WORST COMPANY EVER, just as scummy as DHL. Didn’t even warn the seller or me the buyer about how much duty and taxes would be. I had to pay 50$ for a less than 20$ item.That’s not even the worst part, last time I got an item given to me through the states for free which I had to pay 40$ for duty, and the delivery driver was so rude when coming to my door and legit demanded my credit card info which is illegal btw, it’s suppose to be done online or through the phone.