Wazo furniture store warehouse

Bâtiment bien identifié (bloc B, porte 4), on sonne, un employé vient nous répondre rapidement et nous aide à charger nos boîtes dans notre auto! Très satisfaite!

Update 2: we received our new table and it looks good.Update: we were finally contacted by a manager who profusely apologized for our experience, said we never should have to fight so much for the exchange and that we will be receiving a replacement table. Once we see how the replacement process goes and the quality of the new table, I will again update this review. Our experience with the manager was incredibly positive and we look forward to updating our review again.NEVER EVER BUY FROM WAZO. I wish I could give 0 stars. I rarely give reviews but our experience has been absolutely HORRIFIC with this company, I felt I had to let to let others know not to make our same mistake. We ordered a very expensive, 6 seater, wood table approximately 10 months ago. It was delivered damaged with cracks and lacquer peeling off. We were told to buy a specific stain to remedy the problem which did nothing but make it look worse. Then, over the last 9 months the table is COVERED is white spots where the lacquer is just bubbling and peeling off. We have contacted the online help, we have emailed and we have called the store several times trying to work this out. Each time we are told they have a FOURTEEN DAY return/exchange/report a problem policy. We responded by reminding Wazo that their website says they have a one year manufactures warranty on all products and the lacquer on the table peeling and bubbling within one year certainly has to be a manufacturers error. Their repetitive response has been to tell us that we had 14 days to report a problem. The table looks like absolute garbage in less than one year and they refuse to work with us to replace it. Honestly, we’re considering going to small claims court at this point. It’s really a shame how truly terrible this company’s products and customer service has been. Don’t waste your money, go elsewhere.

Went into warehouse to do a return. Took quite a while before I found someone working in the warehouse to help with the return. I has to roam the premises to find someone.