New Westminster Sedation & General Dentistry

This was a traumatic and horrible dental experience. I chose to go here because I need sedation due to extremely sensitive teeth. I had a crown done a number of years prior by Dr. Lee at his Burnaby office. Dental assistants were good there, I recall. Dr. Lee, did his job. Although, that said, that crown was never quite right. Always continued to be sensitive. Not a great experience but not terrible. This year I went in for a tooth ache at the New West office. The assistant saw me and did not explain what was going on as I underwent an extreme number of X-rays. Then when Dr Lee popped into see me and do the exam, he was rushed and rude. I pointed out which tooth was aching and that I needed a full cleaning when under sedation. He then ended the appointment and didn't explain what was next, the front office staff did. They were extremely confusing - trying to sort out my benefits. Long story short, I went under sedation, that all went well. Went home. Noticed he'd done the tooth NEXT to the one I had complained about. Sure, likely they both needed doing eventually. And, the front desk assistant told me that they only did 1/2 of the cleaning and I'd have to come back for the other half! Dr Lee was rude and dismissive when I returned for the fitting of my permanent crown and mocked me for saying he'd done the incorrect tooth. NO ONE communicates at this office. I had no idea what was going on. The fit of the permanent crown was so excruciating and he was so rough that I ended up with an excruciating jaw and headache for weeks afterwards and numbness down my arm! I was so traumatized by it, I could not even call the office or see him again. The tooth he did do has never really settled down and I wonder if something went wrong with the fit or the root canal by the way he and his assistant behaved at the fitting. More X-rays, no explanation and I was moaning in pain as he wrenched my jaw and head around. I had to pay my acupuncturist and massage therapist afterwards to try to recover. DO NOT RECOMMEND THIS OFFICE OR DR LEE AT ALL. And the confusion over the benefits was never really resolved or explained. Horrible service.

My Mom has a denture since I was young.She find out her denture getting wrong and that causing a number of problem to her gum.After Dr.Lee having delicate surgery to her lower gum, Dr.Lee recommended implant OverDenture to her.The minute that my Mom and I walked in the office we felt at home, we found the staff very friendly. We had Dr.Lee look after us. He took the time to explain the procedure for making dentures in my case and he was very thorough.We will certainly recommend Sedation dental Clinic to our friends.Thank You and Best Regards .

My consultation for a wisdom teeth extraction was very quick (about 10 mins). He did not explain what to expect or how the procedure would be done. He showed me my x-ray but did not explain anything and instead gave me a pamphlet regarding prep for my procedure. The whole time he seemed very nonchalant and dismissive. On extraction day, he left me waiting about 45 mins from my booked time to see me and once he arrived, immediately put me under. After the removal of 2 lower wisdom teeth, I woke up to see no doctor but the dental assistant instead. The doctor did not tell me how the procedure went and the assistant handed me a paper of aftercare instructions as well as my prescriptions. By day 3, the swelling on the left side of my face began to dissipate, however the right side began to get worse. By day 5, I was in excruciating pain and was admitted into the ER to have an abscess removed. I am very disappointed with my experience with this doctor and it left me traumatized. Please, I urge you to research your oral surgeon. Even if they were referred to you.

Harjeet was excellent, friendly and courteous staff plus great reminders - way to go with customer service

My girlfriend had a terrible experience with this office during her wisdom teeth extraction.- During the consultation, he just asked if she has any questions. No explanation of the process at all and just handed a flyer explaining the general process. How would a person know what to ask if this is their first time in an operation?- Doctor was 40 minutes late for the surgery- He wasn't there when she woke up from sedation to tell her any issues that came up during operation or how it went- No post surgery follow ups or consultations were discussed, usually the doctor will let patients know to book one for a follow up- They didn't discuss the prescriptions as well as any side effects they may have since the Doctor left before she even woke up.- They didn't even give her a syringe to clean the extracted areas properlyTo anyone who has had or is having a bad experience with their care from this doctor, please use the following website to file an official complaint with the College of Physicians and Surgeons of British Columbia. This will allow for a proper investigation for poor conduct instead of bad reviews on google

A great place if all you need is a dental cleaning. The hygienists here are amazing. I had Shannon and they did a great job on my teeth. The dentist here on the other hand don’t care as much. The dentist looked at my teeth for 0.2 seconds, gave no tips or advice and just left. My hygienist however was amazing and asked me questions and made sure they understood everything I hd issues with. Even gave me some dental supplies at the end.TL;DR - Don’t go here for the dentist, go only if you need hygienist.

Atten: ppl who don’t like dentists or have a phobia or anxiety response to dentist’s. Dr. Tom. Lee & his team are great! They made me feel comfortable & most of all “SAFE”. Most don’t realize how much of the population has some sort of fear of dentists’. This clinic is great, clean & super professional. Dr. Tom Lee is very thorough, to the point and has the latest tools & training for modern, pain free professional dentistry. I highly recommend Dr. Tom Lee & his team for all and anyone, especially those who have extreme bouts of anxiety when it comes to Dentists’. Thanks for making me feel safe, comfortable and cared for. It’s nice to have a Dentist or Dr that doesn’t let you feel like “just a number”. :-)

Very happy with the services my husband and I received here.Excellent dentist and staff and so near to home!

My only regret while posting this review is that google doesn't provide the option for ZERO STARS. Best of luck to the people who go to this place for service.