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The Hot Tub Superstore Business Office ONLY, NO Products at this location, 77 Towerhill Rd Unit 44, Peterborough, ON K9H 7N3

The Hot Tub Superstore





67 Reviews
Hot tub store,Hot tub repair service
  • Thursday8:30 AM–4:30 PM
  • Friday8:30 AM–4:30 PM
  • SaturdayClosed
  • SundayClosed
  • Monday8:30 AM–4:30 PM
  • Tuesday8:30 AM–4:30 PM
  • Wednesday8:30 AM–4:30 PM




The Hot Tub Superstore Business Office ONLY, NO Products at this location, 77 Towerhill Rd Unit 44, Peterborough, ON K9H 7N3




About the Business

Hot Tub Parts & Accessories | The Hot Tub Superstore | Canada's Hot Tub SuperStore. Find the spa parts you need including hot tub accessories, filters, spa covers, jets, plumbing parts, spa electronics and more

Contacts

Website
http://www.thehottubsuperstore.com/
Call Us
+18005197695
Get Directions
Business Office ONLY, NO Products at this location, 77 Towerhill Rd Unit 44, Peterborough, ON K9H 7N3
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Hours

  • Thursday8:30 AM–4:30 PM
  • Friday8:30 AM–4:30 PM
  • SaturdayClosed
  • SundayClosed
  • Monday8:30 AM–4:30 PM
  • Tuesday8:30 AM–4:30 PM
  • Wednesday8:30 AM–4:30 PM
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Features

  • Delivery
  • Wheelchair-accessible parking lot
  • Wheelchair-accessible entrance
  • Credit cards
  • In-store pickup




Recommended Reviews

peter phillips
05.10.2023
The Hot Tub Superstore
Ordered filters and chemicals on April 22Got email saying shipped but no tracking info. Called 3 times and have sent 3 emailsNo Response, Now May 2, and still no package and no response?What is with this company???
Paul Webster
02.10.2023
The Hot Tub Superstore
Ordered part that showed in-stock online. Out of stock still charged my card, 3 weeks later no answer to emails or calls.
Robert
24.09.2023
The Hot Tub Superstore
Extremely disappointed with my experience with this company. Been waiting 6 months for parts on two orders. Was able to get partial delivery of in stock items, but others never showed. Multiple calls and emails go un answered. When I do get through to Scott, I'm promised prompt action which never occurs. I've asked for a refund on undelivered parts but now am getting zero response to calls and emails. Dismal customer service.
Pool Wrecker
01.09.2023
The Hot Tub Superstore
NOT GOOD. I bought a motor and pump assembly for my 2012 Arctic Spa-Tundra. Arrived in good time and was reasonable price. Installed it and worked great. Unfortunately, didn't last. The screws holding the wet end together came out of the their plastic housing, emptied my spa and soaked all motors in 4 of water. Contacted Scott 5 times and took over a month just to hear back. Another month to get a return authorization. I clearly explained what had happened (by email
Sean Macintyre
22.08.2023
The Hot Tub Superstore
Ordered a new cover for my hot tub in January 2022 and received it within 3 weeks as promised. The online order process is very user friendly and Scott was able to answer any questions I had along the way. Very professional team and organization overall - 5 stars!
Steve Fryer
16.08.2023
The Hot Tub Superstore
Just a quick note to say how great it was to work with your company. Prompt replies to my questions by both email and by phone.The pump arrived very quickly and in good shape. Inlet and outlet matched up perfectly once I turned the wet end 90 degrees. I had it installed the same day it arrived without any major problems and it is running like a top, nice and quiet!The local spa store was quoting 2 or 3 weeks to get a pump and then major bucks to have them install it.I am really glad I found you online and in Canada too!
Jenny Balon
05.08.2023
The Hot Tub Superstore
They always have the parts I need at fair or better prices than other options. Customer service is excellent and Scott is super knowledgeable and very helpful.Would highly recommend them!!
Keaton Brown
05.08.2023
The Hot Tub Superstore
With the web store not showing stock you are playing a guessing game if they even have the parts. I order some jets, a couple days later Scott Kenefick responds telling me they no longer carry this part. I reckon it may be time to remove it from the web store. It was not replaced for almost 2 weeks. The replacement part does not function as the original. Scott has ghosted me and will not reply to my wishes to cancel the order and refund my money. Neither did he send me the part I have no use for. Sad really
Robert Ryl
24.07.2023
The Hot Tub Superstore
after other suppliers came up empty and long delivery times, Scott took the time to discuss options and the next morning I had anew motor and wet end, all is working great. Warehouse team was pleasant and took the time to compare the old parts to the new.
Tiffany Nagel
19.07.2023
The Hot Tub Superstore
Do not buy from this company. I ordered a part off the website a few days ago, paid in full through Paypal. They called me 2 days later to tell me that I owe another $150 because they had an incorrect price on their website...Not my problem. I ended up cancelling the order and they have still not refunded the amount I paid. I Found this part cheaper from the States, I paid way less (even with the exchange rate) Will never do business here again.

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Business Office ONLY, NO Products at this location, 77 Towerhill Rd Unit 44, Peterborough, ON K9H 7N3
The Hot Tub Superstore