Car Craft Automotive

Lois at the front counter was great to deal with and the manager John kept me informed with respect to a lot of work I needed to get done on my Dodge Ram truck. They did all the work in a day and got my truck back to me when they said they would. John is very knowledgeable and explained his recommendations very well to me before proceeding and they all made perfect sense. I won't be taking my truck anywhere else except Car Craft after my positive experience with them. A great shop and good people who know their stuff. Highly recommend.

I just want to say a huge thank you to Hayden, Tony, and the rest of the team at Car Craft Auto!! I have had issues with my car not starting for over 6 months and it has been very frustrating to say the least. They diagnosed the issue and had it done that same day while giving me a very fair price. I can't explain how grateful I am for these guys. Would definitely recommend!!! (:

Drove up from Vancouver to get my standard driving school vehicle converted. Hayden and his team at Car Craft made the experience exceptional. Car Craft was accommodating to last minute change on appointment date which was very appreciated on my end. Extremely friendly and caring staff and made the experience 11/10! Thank you and would recommend their service.

My two boys participated in their Teen Car Care class yesterday. We were floored by the professionalism of the technicians/teachers and all the things that they were able to learn in the class. The shop was very, very clean and organized, but also seemed to be very busy. We will definitely be using their services in the future and we would HIGHLY recommend that all teens in the Kelowna area take the class that they are offering. Thank you Car Craft Automotive. You are definitely a master at your craft!

Recently, we took my wife's 2003 Malibu in for service. It needed some TLC, as the service work had fallen behind. Car Craft went over the vehicle, made recommendations, and quoted a price to bring all the issues up to date. We took it in, the work was completed as per quote and in a timely manner, and a few months later the vehicle is running great, and all the issues we had before have been rectified. The staff made me feel very comfortable, and took the time to explain everything that needed updating, and how that would be accomplished. I was very happy with my experience with Car Craft, and will continue to use them for regular maintenance. I highly recommend!

I drive up from Vancouver to get dual pedals installed making my vehicle a driving instructor car. Communication was great with Hayden. I was able to get the pedals installed and commercial vehicle inspection on the same day saving me extra accommodation costs. Very happy with the results. Thanks car craft automotive!

Update 2023-06My 20-year-old steering box needed replacement. It was a bit of money, but Car Craft did a little extra in the way of locating parts and found a better quality replacement component at a lower price. Another reason to remain a loyal customer.Update: 2023-03An ominous dashboard indicator light had come on and the folks here searched for, identified and remedied the issue. Even though my 20-year-old XTerra has been driven very lightly (70K miles) over all those years, things are beginning to wear out from sheer age. It It's nice to know that when those things inevitably happen, I have a trusted, professional and fair shop to take it to.Update: 2022-09Took my vehicle in because it has a mysterious noise. They found the cause it and fixed it in a way that avoided unnecessarily replacing a costly component. Happy I came back.Original review (2020-05)Just before moving to Kelowna from Alberta I contacted Car Craft about the out of province inspection I knew I would need to secure my BC plates and insurance. They told me it probably would be less expensive to do that in Alberta. I was so impressed with their honesty (and all the 5-star reviews) that I waited until I arrived here just so I could give them my business. They have earned my respect and loyalty.

Evan & Alan were both courteous, honest & professional. They promptly got me in right away and fixed me up. I couldn’t recommend Car Craft enough. One of the few automobile shops that is reliable in Kelowna, that stands by their work and it shows. Thank you, thank you!

I was referred by some friends and I can't speak highly enough about the service I received from Car Craft. My husband & I work in customer service and was so surprised to receive this from an automotive shop. As a female, I am intimidated by auto shops but they never for once spoke language I didn't understand and were so polite. My appointment was booked promptly and work done super fast and at a reasonable cost.They even went above and beyond to do an inspection. I will without a doubt return again for any other work and refer anyone that needs work done on their vehicles.