RONA Saint-Jérôme

The set up they put in place to direct the clients in store due to Covid 19 is absolutly ridiculous. The signs are barely visible and it was a nightmare figuring out what way we could use to get to the cash register. And when you get to the cash register there is no clear sign as to where they want you to stand to wait for next available cash register. Since it was our first visit there we we're unsure and we got told where to go in a very rude way. We tried to explain that we we're sorry and that we had never been to that store so we just didnt know but the employe was still very rude. I understand the employes are all under immense pressure but when you've never been to a store you dont automatically know their measures that they put in place. It seems a lot of stores are using the pandemic to justify bad customer service. Will not visit this store again!

I wont be going back. 2 weeks ago, cashier overcharged us 20$ because she did a mistake.Monday, I go with a coupon from their own website and they didn t want to accept it.After that, they had order wrong.I bought 20 X 66 lbs of 0-3/4 and they put 3/4 in my truck, saying that 0-3/4 dont exist even though i paid for that....I hated my experience there and I ll try to avoid going back.

Almost everything you need to improve your house

Hard to get knowledgeable service

There are staff who can speak English. They are courteous and helpful. We bought some appliances here. The experience is really good. There are more stuff here than the one in Mont Tremblant. I don’t mind to drive here to shop again.I’ll give this store 5 stars for sure. Good job guys.

Supply chain issues are everywhere. Missing parts, no idea when next batch, same everywhere. Friendly, helpful staff. No complaints 9ne of the better big box stores.

Walked in great service everyone was available and they spoke both languages most people and we found what we were looking for great location and very big and very helpful

No complaints yet service wise, but what's with the paying in the yard thing you have going on?When time to get and buy a few things out in the storage, you have to wait and pay there and when it's cold out it's really annoying!Plus most times when I shop there I pick up a buggy for the 4x8 sheets they have in store and then have to go to the cash, wait, take the wallet out, pay, then load the truck, and then go to the lumber yard, load the truck again for the stuff I need there, wait and pay again..rediculous!

friendly staff, good selection of products