Coast Capital - Aulds Rd Branch

If I could give this bank a zero star" rating

BY FAR THE WORST BANK I have had an account with Coast for 3 years and EVERY SINGLE time they have made things harder than it needs to be. Every time I have been told things weren't possible and had to argue with them in order for them to do their job. Never have they apologized for not just doing it right from the beginning. If there is a hard way to do something they will find it. I really wanted to support local but not with this level of incompetence.

Business banking with coast capital is an absolute joke. You would be better off keeping your money in piggy banks. Can’t close my account fast enough.

Incredibly rude, slow and put 5 day holds on government issued cheques that legally can't be held. Don't bother opening an account with them you'll just close KY in a month.

Totally disgusting. We've been dealing with many banks since my Father died, and Coast Capital has been the only institution to be anything but helpful with us. They smirk when my Mother asks them questions, and the latest, this evening, hung up when my Mother asked him a specific question about policy and did not call back. And FYI they have the lowest probate threshold of any bank, so if you want to make things easy for your loved ones after you die, probably don't bank here. And if you are looking for an institution that's at least courteous in a time of need, don't bank here. If they have a chance to keep any amount of money, they will, even if it's temporary. The RBC and Canada Western have been lovely though. Such a blessing my Dad used different banks. If he only used Coast Capital, life would be even harder then it already is right now.

Do not recommend coast capital. I came in with my girlfriend who is a member of coast capital and the branch manager guaranteed me that they would be able to help me rebuild my credit and give me the tools and advice needed to put me on the right track. So I made an appointment and went through two weeks of phone calls and planning only to have them deny me the ability to make an account at the branch. Yes I have bad credit, but this bad credit is under 10k and hasn't been added to in over a year. I have been taking the necessary steps to pay off said debts and this branch guaranteed they'd be able to give me the tools to make this an easier process. I wasn't applying for a loan, I wasn't applying for a credit card, only applying to open an account. When I inquired as to the reasonings why my credit affects my ability to apply for a regular account I was met with nothing but negative feedback, and never given a straight answer to inform me as to why my credit affects my application. The point I'm making is I came in on the promise of being able to be helped rebuild my credit only to be denied for the very thing they promised to help me with. So I don't recommend Coast Capital as they're not true to their word and you'll only be met with empty promises and just another company trying to take your hard earned money

I have been banking with Coast Capital for over 30 years, have had over 5 mortgages with them and 8 banking accounts, and I have never experienced such poor customer service. We used to be treated well, then our regular banker left the company and we have since been completely ignored, even after contacting the manager. This branch needs serious help, they are either grossly understaffed, incompetent, or both. We are currently organizing a long and painful / expensive move to another bank, will be closing all mortgages and accounts.

The app started out perfect. Gets worse with every new design. It doesn't even work half the time now. If you do business banking - pass on this bank now.Further details on app:iPhone 11 pro, iphone SE:Etransfers: you cannot see entirely which account you are using. You cannot see the balance when selecting. You cannot see all the recipients information/email until you are at the next step to confirm.Deposit on the Go: you select it from menu, the option flies upwards and reveals a second link to click under the former one - a useless step that requires searching. If you do multiple deposits you need to click a repeat icon and while doing so if you accidentally click the cheque image box instead of the TINY camera image then it will reveal the previously deposited cheque instead. There is also the problem if you touch too close to edge/bottom of screen to access buttons the app closes and you lose your whole deposit.APP and WEB PAGE on computer: Often need to sign in three times to get it to work. It says it's a problem on their end.Also, we set up our banking for their new system and they lost all that and we had to go in and do it all again. This time our accounts aren't even merged. Whatever, we will be switching banks.There's more. I have told them a month ago and before.Additional details: The new app does not update your balance as you deposit cheques with app. The old app did and this was an added safety measure because sometimes the cheques actually didn't deposit, it just acted like they did. Now you have to go through menu back to accounts to confirm new balance.

This rating is based on them mailing me a mortgage auto renewal on our variable rate mortgage for prime plus 4%!!!! They had quoted me prime minus .4%, however our broker was able to get us prime minus .8% with another lender. I am just shocked they would do this to their customers.

Some of the staff are fantastic and provide great service, but this location needs some help. Drive through ATM always out of envelopes and often is broken down, ATM inside similar issues and has even eaten my card twice, very little foreign currency on site, frequently huge wait times inside, the staff that aren't fantastic are quite rude, and the hours for this (and all branches, actually) branch due to COVID" are ridiculous