Royal LePage Urban Realty

I've known Diane Speer for just about all my real estate life. We originally worked for the office that she now owns and is the Broker of Record. Diane always demonstrated a high level of professionalism and ethics and expected nothing less from the people she worked with. She has long since taken over the office as Broker/Owner. I've had the pleasure of working with a few of Diane's agents over the years and I can say I have experienced the same high standard from her agents.

Look no further, Anna Michaelidis is THE BEST realtor. She has that special sixth sense and was able to tailor to our needs, from arranging the renovations, beautifully staging, to negotiating above our listed sale price on a tight deadline. We were stressed and needed a quick sale as we had already bought another property (which by the way, she negotiated under the listing price in a hot market). She calmed our nerves with her professionalism and exquisite charm. I call her my Master Negotiator and I’ve referred her to my relatives and friends and all have been superbly happy with her.

Royal LePage Urban Realty and their amazing leader Anna Michaelidis exceeded all our expectations during the process of selling our condo. With all our previous experiences selling properties, we had never seen such amazing professionalism, preciseness and client care. Absolutely superb service. We feel extremely lucky that we met Anna and had the chance to work with her and her team. Thank you Urban Realty!

We couldn't have asked for better realtors! Lucy and Janette are a SUPER FORCE! They were very patient with us throughout the entire process of selling our old house and buying our new house, a process which began with MANY questions from us about a year before we actually decided to take the plunge. They were always available to answer our questions, weigh our opinion on any matter, or address any concerns we felt. We really appreciated the constant contact they maintained throughout the entire process.They also came armed with a great team of professionals to help with other aspects of the sale. We were extremely satisfied with the contractor they recommended for some small fixes on our sale property, as well as the lawyer to whom they referred us.We were so thrilled with their staging of our old property. Our 60+ year old house felt and looked brand new and showed SO well. And the proof is in the result. Our house sold in 24 hours over our asking price!Lucy and Janette also made buying our dream home a really simple and enjoyable process.We felt it couldn't have gone any smoother than it did.We really can't say enough great things about Lucy and Janette. These ladies are professional, knowledgeable, creative, smart, funny, and FUN, and they get results.

Terrible Business Practices! I would never use them!

I was extremely impressed with the manner in which Anna and her team listened to my situation and responded. I was overwhelmed by the need to clean up my mom's house and prepare it for sale. Anna identified my needs, developed a plan and went to work. In spite of tight deadlines and harsh conditions (an ice storm???) the Royal LePage team delivered a great presentation, generated strong community interest and got a very good outcome for my mom. I'm not only grateful, I'm relieved.

5 stars all the way! Our realtors Chris Zorzos and Anna Michaelidis truly went above and beyond. From planning and coordinating our renovations, to getting our house ready with professional staging and aggressively negotiating top dollar for our beloved home - we really couldn't have done it without you!We've had the pleasure of using Royal LePage Urban Realty on several occasions to buy and sell our properties over the years and they never disappoint. They took care of all the details and helped everything go seamlessly, they always treat us like family and generally care about our goals and making sure the process is as stress-free and painless as possible. We highly recommend this office and our realtors to all of our family and friends! Thank you!!!

A pleasant atmosphere with a touch of class! The representatives really take care of you from the beginning. Excellent place to do business.

I have personally sold two properties, rented a property and bought two properties with Royal LePage UR. I can not imagine using another realtor. They are so versatile with their knowledge, easy to work with and they really care about their clients. I have never been let down once. Highly recommend !

I had the misfortune of renting an apartment in a home sold by James Theodorakopoulos from this Royal LePage location. He informed my fiancée and I that the house was being sold and showings would start the day before prospective buyers started coming over. We told him we were less than a week away from our wedding and asked if he could perhaps pause showings during the week that we had both taken off after the wedding for a stay-at-home-honeymoon (this was in the middle of the pandemic, so travel wasn’t an option). James not only refused but scheduled a 3-hour house inspection the day after our wedding. The inspectors literally helped us carry our leftover wedding cake and the wedding dress upstairs and apologized profusely throughout the process (“We shouldn’t be here. This is wrong.” was repeated to us many times that day). They said they didn’t know about our wedding when the inspection was booked and never would have agreed to it had they been informed. James knew. He just didn’t care.He also didn’t inform the elderly tenants of the other rental unit (who didn’t speak particularly good English) every time that potential buyers came by for showings. As a result, they frequently got upset and refused to let people into their apartment. I’m sure that delayed the sale even further. James told that us he expected to sell the house within a week. It took him over a month and over 50 people came through our apartment during that time. This happened in the middle of a COVID lockdown, so there wasn’t even anywhere for my wife and I to go while strangers trudged through our home every single day. It was a nightmare.There’s no good way to have the building with your rental unit put on the market a week before your wedding in the middle of a pandemic. But it sometimes felt like James went out of his way to make the experience as unpleasant as possible. When he finally sold the place, it went for below the asking price and the new owners negotiated to take possession months later than the previous owners had hoped to sell their property. Obviously my ex-landlords played a major role in making this experience so awful, but James went out of his way to make things worse at every step along the way. I would only recommend using this Royal LePage location if you’re hoping to have a difficult and unpleasant experience selling a house. I would only recommend choosing James as your realtor if you want to make sure that any tenants in your house are so miserable throughout the process that they resent you for the rest of their lives.If anyone at the 840 Pape Royal LePage office happens to read this review and wants to confirm my story through your records, the house in question was located at 8 Muriel Avenue. If James happens to read this, I’d like to thank you for being such a stubborn and disrespectful person who made a difficult situation even worse. I wish you nothing but the worst in life and hope that wherever you are right now, you’re unhappy.*UPDATE (April 2023): I just noticed the reply to this review because I had assumed that wouldn’t happen and never checked back. Unfortunately our initial discussion with James was over the phone (with no electronic record), which is when he told us that it was “impossible” to schedule the inspection on any day other than the one after our wedding. He also refused to delay showings by one week so that our at-home-pandemic-honeymoon could happen without a variety of people coming in and out for showings every day. There were other times when he came to the door to speak to us, likely to avoid any record of the communication. Of course, I don’t expect your office to believe that given how horribly your representative treated us throughout that process.We didn’t contact the office then because we didn’t want to make our situation worse. We won’t contact you now because clearly your only concern upon reading this review was how it made your office look. You decided to try and discredit me instead of contact me. I think that speaks for itself.