Shaw Business

I would give them a Zero rating if possible. It took them more than three months to complete services for my company. A simple porting of 2 phone numbers from Shaw Business to Shaw Mobile and then closing the rest of the services out was all we wanted done. This was after six months of notice (first contact in Sep 2021, final porting in late Mar 2022), 20+ phone calls, and countless emails.They kept charging us for the services after they had been cut off, and then sent us to collections even though all invoices had been paid in full and on time! They also keep asking if they can pick up the old phones - which were picked up by them in mid-December - it’s now April.

The office phone system is absolute junk. Very complicated, were never trained on how to use them, no matter how many times we asked. 5 year contract. Didnt use them at all for the last 3 years. gave plenty of notice of cancellation, 1 year, 60 days and 30 days. Made it difficult porting numbers to Telus, and still trying to drag it out. Do yourself a favor and look elsewhere.

These characters are something else. Not one person that works for this company puts pride into any of their work. If you’re looking for minimal effort and the worst service around, Shaw business is for you! What a joke.

7 weeks of trying to get something as simple as internet services for my business. They are lazy and do not respond to my requests to do a site check. Finally after 5 weeks they did and now are telling me they need to see what results of the site check was. Two weeks to read a site check? Unbelievable.

Was promised to have a phone system better than the Nortel network we had used for over 10 years--obsolete. When it was working, someone calls in, they listen to a voice message, select the line of the person they wish to speak with, call done, client happy. We now have a Shaw Smart business system but Shaw business sales rep didn't deliver. Currently not receiving messages as that specific service is another feature which we discussed that was a necessary feature thoroughly discussed prior to signing up in November. Have been trying to get a hold of him with no response as of yet. Sonja from Customer support very helpful but cannot add the feature we need. So we have been paying for a service since November which has not been useful to us at all. We've used Shaw internet and Shaw security cams for years, and I thought this would be easy to add our phone system as well. Apparently, I was wrong. I know someone in their Business Retention department is reading this.... respond please.

I have internet problem for 7 days. I reported the problem to Shaw customer service 3 days ago. The technician came to my house and checked the modem. The technician said the problem is not with the modem and it will take a few weeks or a month to fix the problem. I couldn't believe it! I contacted customer service again. They told me that the technical service is working on the problem, but they did not know how long it would take to solve the problem.No comment...

An hour on hold for business service... They have really gone downhill since the Rogers take over. Over 20 years of service with Shaw and now in the process of switching three of our locations to another provider. I gave two stars because they used to be awesome!

Horrible for small business. The sad part is it’s such a monopoly we don’t have another option to use & stuck with their horrible service. One star is too much

We were approached by shaw to have them provide their services to our company but wanted a 5 year commitment. We declined this for a year. After they signed up other companies in the building, they approached us again and said they were no longer looking for a commitment as others had signed up so we had them hook it up.We are moving to another larger space now and called to cancel the service. We were prepared to have them hook up again in the expanded space we are moving to. Shaw however answered our disconnect request by agressively telling us that they entered our account as a 3 year commitment contrary to the agreement and said they will disconnect but are charging us for 50% of our monthly bill for a year!We are shocked as they input the agreement as a 3 year without our consent and jump right into aggressive approach to force rather than be respectful and treat a customer as a customer should be treated.I actually ordered a hook up for my home a year ago but quickly canceled the hook up when the tech was grossly late to come hook it up and we could not accommodate his late visit. The tech responded with foul language calling us nasty childish names and giving us the middle finger gesture.It would seem that after a few interactions with Shaw, that they continue with unethical and disrespectful behavior that must be directed to their employees on a company scale to disrespect and force approach.We will work our way through this long term unethical and repeated bad business approach with Shaw however, they have sealed our company policy to add that Shaw will never be considered for any services after this.They don't seem to understand anything about customer respect and customers for future at the executive level!Should you be considering Shaw as a provider , save yourself the issues and find anyone other than Shaw. We find them disrespectful, aggressive and unethical and input accounts as they wish rather than what the customer orders.

Ensure you keep an eye on your mail after you return your router.I paid my account balance in full, and returned my router. I was sent email confirmation that, on December 15, 2022, it was received and signed for at the warehouse to which it was sent. To my surprise, I then received a letter dated January 19, 2023, stating my account had been sent to a collections agency. I contacted support to have the situation corrected. My comments are as below:Thank you Stephanie, your prompt assistance is much appreciated. I understand this is not your responsibility, and I understand what it's like to work in a call/service centre with a company that gets plenty of negative feedback. You yourself have done a great job of carrying me through this process. The below feedback is for your leadership, not you.If the feedback matters at all to Shaw - and it should - this ridiculously slow timeline for Shaw's warehouse receiving to be recorded/translated to reflect on the accounts will prove to be extremely damaging to Shaw's reputation, and could be truly harmful to your customers' financial wellbeing.Whether or not these are active customers or closed accounts, Google reviews are a reality in this world. With the already-low 2.9 star rating that Shaw Business has, this type of amateur disorganization, especially the type that can cause serious negative financial impact (collections on a credit report) should be remedied as a top priority.It's unethical for a company to allow this to occur and put the onus on the customer to be responsible for correcting this. Your customers have done their due diligence, and Shaw should be ensure they do theirs as well.I'm fortunate that I caught the error, regularly read my mail, and have worked in financial services long enough with how credit and collections work. I personally know what to do in this kind of situation. Many people do not have the financial wherewithal to be as confident in remedying the harmful and irresponsible damage Shaw is undoubtedly doing to their credit.It should be Shaw's number one priority to do right by their customers and ensure their financial wellbeing is not impacted by something as petty as poor process management.As a tech-driven company, Shaw must recognize that there are ample resources and models to use, to be able to correct this unnecessary and unacceptable disconnect between the warehouse reception team and the account management team.Honestly, shame on Shaw for allowing this to be the norm. I'll be leaving this email as a review, and I do ask that you to share this feedback with your leadership.