Family Services Ottawa

Great, friendly people.

Very kind staff

The councellors here are exceptional !! They are well educated and extremely supportive. My councellor exceeded my expectations !

To be fair, my rating is not based on the actual services provided as I haven't been able to get any actual services. My rating is based on their utter negligence.I had called to inquire about counselling services. I have a chronic mental health condition, and suicidality is one of my major symptoms. I'm currently struggling financially, and had heard this place offered a sliding scale fee. I left a message and was told I'd be contacted within 8 business days but never received a call back. I could call back again, but I honestly shouldn't have to beg for mental health services. It is incredibly unprofessional and unethical of a mental health service.I'm writing this review partially because this is far from the first time this type of thing has happened to me in this city. I have routinely been denied health services for my mental health. Canada should stop priding itself on universal healthcare" because the mental healthcare in this country is a crying shame."

They know what they're doing and they have clearly put alot of thought into their process. Sincere, genuine, understanding and non judgmental in their approach. I only wish more places followed in their footsteps

This is the worst counselling experience in my life and I have been receiving counselling for over 25 years! The counsellor that I was assigned was supposed to call me back and then did not call back for a whole week. She admitted that she forgot about me. What kind of a counsellor actually forgets a client and then admits it! I did not feel like she would be trustworthy or competent to discuss my issues. couldn’t pay the full fee because of my finances and the person who was speaking to me about it was insensitive. When I called to cancel my services, the counsellor was so cold and didn’t offer any support just that she is cancelling my file and good bye. The whole preliminary experience turned me off and I decided not to get services here. This organization is supposed to be helping people with their mental health but I felt like I was bothering them. I would not recommend.

They are awesome a great atmosphere to be in .

Helpful for those needing assistance, or can send you elsewhere. Low cost, so can be long wait periods.