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horrible experience with this travel agency. we joined a tour to travel from Las Vegas up to yellowstone and the surrounding. the itinerary has showed which hotels we staying at each night, and it indicated that if the specific hotel cannot be provided, same rating hotel will be provided. When one of the night we were supposed to stay at a 2 star hotel, we ended with a 1 star. i tried to talk to the agent and wanted a reimbursement for the differences since i didnt get what i paid for. they are not at all helpful and just said that they are only the agent, and just said that it always happen. bad customer service! did not deliver what was promised. i urge people stay away from booking tour with this agency!