Coast Capital - Coquitlam Branch

I will NEVER bank at his branch again. There privacy laws are uninformed to all banking policies. Won't give me a line of credit because i had a consolidation loan when I'm closing 85% of credit with my other bank including a line of credit with very good credit.

Never any parking and the drive-thru never has envelopes and the traffic in this area is a nightmare.. I avoid going to this branch as much as possible. HOWEVER, the staff are fine and Coast Capital has been excellent to work with over the years.

I had my personal account here so I thought it would convenient to have my business account with them. But no! The two accounts were not linked. Coast capital also charges more for a basic account. After used the apps for months and deposit cheque with, all sudden I could not deposit cheque's with my phone via app anymore! Went to the bank despite’s they wanted us to stay at home during Covid-19. The representative told me that she could not figure why and told me to wait it out. Second month , I still could not deposit cheque's! Waited in line again for 30 minutes. Went to close to business account and guess what?! They closed all my cards without my knowledge! Why? They don't know?what? Ended up closing all accounts. Worse credit union ever!!

A number of years ago, when I was in the middle of changing banks to get away from RBC's ever-increasing aggressive methods, a friend suggested to me to give credit unions a try; and also an old high school classmate of mine worked this branch at the time. Coast Crapital was the first and most regretful credit union I've ever visited, particularly this location, where they literally wasted my time by setting up an appointment with me just to say, Sorry

A great bank branch. Like everyone I have had some banking issues in the past. The branch manager (Amit) at this location has always taken the time to get to the bottom of the issues quickly and get through the red tape to sort everything out. I would recommend banking here just because of the good customer service and good people working here.

I am beyond frustrated with both business and personal banking with Coast Capital. The photos attached are a regular occurrence with them, for the app and website. I can rarely get into online banking the first time, it regularly logs me out and just shuts down. I have just opened an account with their competitor and couldn't be happier. Bonus, I'm also paying less in fees! For personal banking, I had an issue with my debit card and haven't used it in over a year due to my branch closing and combining with this one making it super inconvenient. According to the person I spoke to at customer service, all I had to do was change my pin at a machine and all was good. Well, that didn't work and due to repetitive poor service in the past, I just can't be bothered dealing with them anymore. As soon as I can, all my banking will be transferred elsewhere.

Not a big bank, so don't expect same services. But operate a transparent, helpful business owned by customers. Would recommend.

I joined Coast Capital at this branch, nine years later I closed it here too. Abysmal customer service, even the branch manager doesn't care. Terrible roll out of their updated online banking.Coast Capital was more interested in becoming a federal credit union and raising fees every. single. year.The fees go up, customer service quality goes down. It's one of the many reasons I voted no years ago to a federal credit union. Oh well, not my problem anymore :)

Terrible and none professional service. Were not able to pay simple invoice and wire money. Not willing to help, trying to get rid of a customer. Not customer oriented bank. Expect that you will have to push them to work.

I have been with them for business and personal for a couple years and very happy. Branch staff are friendly, and the business online help is quick. I have two incorps with them as well as a personal account, dealt with many other banks in the past and I find them the most efficient & straight forward.