Donovan Sales Ltd

Our company has a number of cafes, all of which use POS systems of various brands and capabilities. Several months ago, I went into this establishment with the intent of replacing all of our systems with single brand. It was at this point that I discovered the Jekyll and Hyde nature of this company. Though I had never done business with Donovan's in the past, I relied on their claim to have been around for over 100 years as leaders of the local scale and cash register industry. Let me assure you that in this case longevity is absolutely no indication of proficiency! Of course, when I first went in, they were friendly enough, though they kept trying to upsell me into a system that was more than we needed. I settled on a system (brand new) and provide all of our info for their use in programming. As I have been in the business for some time, and try to leave nothing to chance, I provided our information on a spreadsheet in such a way that programming should have been extremely easy. To my surprise, it was the easy no-brainer" stuff that they programmed incorrectly

I used this company to remove a very old and very large safe from one of our offices. Margarita, who I spoke with a Donovan a few times was very friendly and took care of everything as expected. I didn't speak to James, which judging from the other review was probably a good thing. My experience with Donovan was positive.

As usual, this company, DONVAN SALES always goes the extra mile to help its customer, Margarita specifically. to find a great company is always defined how well they take care of you after the sale and this company outshines any company i have dealt with! If your looking for a company that will value you not only before you buy but more importantly after, this is the company for you! Recommend them 100%.

I had a very informative & quick experience in purchasing a home safe from Margarita. Would highly recommend for future dealings.

My experience with Donovan Sales Ltd. was great! From the moment I inquired about a register to the moment I left their shop, it was a smooth and easy transaction from start to finish. Margarita is an extremely kind woman and was of great help. Their whole staff is extremely knowledgeable and open to helping you even after you've left their shop. I'm glad that they were able to provide the equipment I needed to run my business and I'm sure they will stick around for at least another 100 years with how well they run their business. =) 5/5

Great products and even greater support from the staff, Donovan Sales has completely exceeded my expectations. An hour before closing the store, I called Steve who was out of town and asked for technical support. He has stayed with me over the phone and walked me through every single step needed to fix the issue... on a weekend night! The process took no less than 20min, and the instructions were easy to follow, and professional in tone.I was completely blown away with how helpful Steve is, as well as the other staff I get to interact with from time to time.If you are looking for reliable point-of-sale systems and the best technical support in town, Donovan Sales proves to be top choice!

Awesome service for me for over 20 years! This Christmas my cash register needed desperate repairs, and they came out and personally fixed my problem EVEN THOUGH THEY WERE ON HOLIDAY. Can't beat that kind of service! Thank you Donovan Sales, you saved me during my busiest week!!!

Margarita was very helpful in getting the safe open after entering the code incorrectly many times. She was very calm through the whole process which put me at ease knowing it was an easy fix. The whole thing was very quick, took less than 10 mins. Great customer service!

Had a problem with my safe and Margarita took a break from her Christmas holidays to help me out. Problem solved! Great service! Thanks Margarita!