UBC Extended Learning Downtown

Please consider this place a money orientated business instead of an educational institution.They don't give a dame about your learning, your questions and your challenges.I did an online grammar in writing course there. Without any clear information, it turned out to be a text-only type of class. It was the worst I've ever been and I have done at the least 5 courses with UBC-ExL. The course was poor organized and turned into a very expensive Facebook chatting group where is full of miscommunication and small chit chats in poor English. When you have a question with the materials or assignment rules, it was hard to say it right at the first time. When the teacher misunderstood you, which is possible because we are not good at grammar, the whole back and forth conversation took days to completed.Even more, I asked if I can do some extra homework to practice the grammar, the teacher refused and said it was the school policy stops her to provide more help to students.Second, the online system has a confusing UI and poor structure. There was no extra assistance and instruction to help on using the system as well. It took me the whole first week just to understand how to use it and where to find materials.As soon as I found out the issue of a text-only grammar class and the poor UI system, I wrote an email to the student service and told them about all the struggles that are not relevant to English learning. After a few days (tic-tac on my time), they simply wrote back an email said that they can't help. The ONLY suggestion to me is to turn off the notification, so I wont be notified with all the small chats...I was like wow... this is not a school, nor a place want to help people learn better. Be careful before you sign up anything with them