Johnson Plumbing & Heating Ltd

I may have a bias opinion of JPH, as I work there. But my goal is to try to solve as many problems as possible in a day, sometimes there isn't enough time in a day to possibly take care of everything that presents itself. We do the best we can with a small staff of 11 employee's.

Unreal exceptional customer service, Need help in a bind and came through no questions asked... Twice!

Staff was friendly and helpful, despite me giving a horrible description of what the problem was. Guy who attended the house was great with explaining in normal terms what he found and what he suggested.

Had Johnson's come to light the furnaceThe young guy talked about a wire now the furnace has no power going to itShould have people who are actually qualified to work on stuff not very pleased they better fix there screw up

Always excellent service , advise . A great team working hard for others .

I'm new to the area and recently had a problem with my water heater. Turns out it was nothing, the plumber had to walk in, push a button and leave. For this I was charged 152.00. while I don't mind paying for a service or a minimum charge, I do mind not being notified. A customer should know what they are going to be charged automatically especially since previously, I mentioned a number and the secretary agreed with the rough range of that number. That to me is poor customer service. Then when I voice my complaint that a customer should be notified atleast, the woman on the phone tells me it's comparable with everyone else" in a very unsympathetic tone and continued to not care about my frustrations. Again very poor customer service.While it's not her fault there is a minimum charge

Service is good but take a little bit longer

My husband and I are fairly new homeowners and we are learning a lot about our house as we run into expected problems (most of which revolve around plumbing). We have called Johnson Plumbing & Heating a number of times to ask for assistance and each time we have been left feeling extremely let-down, upset and angry. In one instance we were told that we needed to put a $200 deposit on our credit card before they could even tell us if they could make it to our place. In another instance we told the plumber we had some plugging problems and he immediately assumed our pipes were frozen and told us to call a steamer. Most plumbers stay on the phone and listen to what you have to say and help you troubleshoot, but this company didn't have compassion what-so-ever. We will never, ever call them again. Try every other plumbing company first, leave Johnson for the last resort.

If I could give 0 stars I would. Replaced our water heater incorrectly and had to come back. Drilled an unnecessary vent through the side of our house and yelled at the tenants to insulate it our they will freeze in the winter. They will no longer answer our calls to come insulate the vent or talk to us about billing.

Very pleased with Johnsons. Always friendly and informative, we have been lucky that they have shown up most times within a few hours of us calling- even when it's just an inquiry.