Nelco Inc

Great service quality stuff (hot water tank )thx team nelco.

Horrible customer service. Went in as polite as can be and the guy would barely give me the time of day. Rudest NO. Was the only answer I got to needing a new spindle cartridge.

A great place for all your plumbing needs. The staff is fantastic. Knowledgable and friendly. Couldn't recommend this place more.

Excellent customer service - I wasn’t sure of exactly what pieces I needed for a renovation project but was relieved to learn that I could return them without any issue.

I'm a red seal journeyman plumber from Edmonton visiting in-laws. We needed a good kitchen tap and parts to modify a poorly designed kitchen sink drain.Marie-Claire was very friendly and helpful to identify the tap suited for my in-laws.Steve was very effective in gathering and putting together my parts order.I'm very thankful that I don't need to look elsewhere in this city. Good knowledgeable service is always hard to come by :)

Very bad service. And a lot of their stuff can be bought at Home Depot for the fraction of the price. Some more specialised parts can also be bought at other stores, or online for cheaper

After reading the lousy reviews I decided to go anyway because it's 5 minutes from my workplace. I brought my old faucet cartridges that needed replacing with me. I waited all of 2 minutes to be served by a really friendly gentleman. I'll admit I was taken aback forking out almost $75 for a set of cartridges but my own research online indicates this is a fair price for these particular quality parts. The install went well and my wife is happy there's no longer a slow dripping and whistling faucet. Thanks Nelco.

My service from Lyanne was well above the maximum 5 star rating.I went early this morning to look for a part for my shower faucet which was leaking. The manufacturer had sent me a part, but I was not sure it was the proper piece. I went to the service counter, and they told me I would have to see the woman in the showroom who handles faucets. The showroom was only supposed to open 30 minutes later, but Lyanne soon arrived an told me I did not have to wait I could come in right away. What a pleasure. Friendly and very knowledgeable, the checked my faucet and parts in catalogues and the internet. She informed me that even though the leak was from the right side, that was the temperature control and it was actually the part on the left to be replaced. She also gave me information about replacing the faucet if the leak still persisted. What an asset to the company : I hope her employer appreciates her!!!!

The people in the showroom are always helpful and I appreciate their knowledge and experience, something you can't find in a big box store. The parts counter people are also very efficient serving tradespeople promptly.

Rude staff, unresponsive manager. They prefer to talk to phone and telling joke instead of answer clients! They cut my words to answer phone and waisted my time more than 15 min!! Unbelievable! When I complained somebody else went to bring my order.he did after another 15 min! then manager came and said no it’s not for sale! This one is the last part that someone already order it!! No sale!