Happy Returns Tax Services Ltd.

People making claims about the owner Andrew being some sort of deviant are ABSOLUTE GARBAGE!!! I have been coming to Happy Returns for two decades now and Andrew along with the rest of the staff are ALWAYS professional and kind!!! My mother and I have gotten to know Andrew fairly well over the years and there is absolutely no truth to him being anything but a true gentleman and an absolute whiz at his job! U will never ever ever get a better deal anywhere else and the office is always neat, tidy and bustling with people!! To attack this man's character because u had a bad experience is nothing short of complete ignorance....Im so unbelievably grateful for the many years of excellent service my mother and I have received and always for such a reasonable price! We have ABSOLUTELY NOTHING but good to say about Happy Returns Andrew and all the staff! Any thoughts about about anything negative is nonsense someone has conjured up in thier imagination and has zero truth behind it!

I just had a horrible experience with the owner Andrew Joyes. After waiting in line for an hour I sit down and let him know that on top of my 2022 taxes, I need to make some changes to my 2021 tax year. He immediately says no and they are too busy, which is fair. He then however proceeds to lecture me with extreme attitude that I had all year to do that and I shouldn’t be trying to do it all at once now. I told him I understand that they are busy but I’d appreciate it if he spoke to with respect. He then throws my papers back at me and tells me to leave! He told me that I was speaking to him like a child! Unbelievable. Absolutely horrendous service and he is an embarrassment to the profession. It doesn’t matter how long you have been in the business, it’s free to treat people with respect. After I left I found another accountant nearby that showed me outstanding customer service so the one thing I can thank Andrew for is inspiring me to find a competent accountant.

This year I thought I would give this place a second chance but that was a waste of 3 hours to get there and wait in line.. just to be told there was no service to me...I asked why and the only thing the manager could say there was a reason why but wouldn't tell me what the reason was, he just sat the doing what ever he was doing..I still don't know the reason... I even phones back to talk to him and some chick said he with a customer.. ya right.. I will not go back to this business.. and will be going to the better business bureau

I don't understand people are not happy with Happy Returns Tax Services Ltd. They have been around for decades. If you have the average income this is the place to have your Income Tax done. They are super fast and charges low in price wise. When you compare to others in Edmonton. I did notice last year they charged me and my husband $30.00 This year 2023 they charged $42.00 That is no problem at all. March 3rd we were there at their door around 9:15 and there was a huge line up. I was #68 or 69 can't remember.Every year we get someone different and they do their job fast. They don't have the time to chit chat with you. So, why do people complain. If you have questions I wouldn't call them... They don't have the time. If you want to go to others and spend big buck you can. If you have your own business you need to hire an accountant to do your income tax. This is not the place. We been happy with Happy Returns Tax Services Ltd. and, highly recommend.

It s a big mess now in that office,after Andrew got sick and not able to manage it,there s a bossy girl taking calls that have no clue how customer service should go,she had no patience at all,she hung up on me 3 times pretending that somebody have done that.It s bad that I ve been filling my tax returns in there for 18 years and now I have to say goodbye to it after the good man s not able to do anything about it.

First time using this company.I thoroughly enjoyed my visit. My taxes were done quickly and e-filed. The price was definitely good.I highly recommend

My husband and I tried to file taxes at this location but had to deal with an old cranky guy didnt even get his name. This is our 6th year filing here, we brought all the same paperwork we bring every year, paper clipped and organize. He removed all the paperclip and complained evrything was disorganize and a mess. While looking at our healthcare claim my husband ask if he wanted both insurance companies or just one at a time and the old guy said that is too much counting for what we charge and im not going to service you. He then erased our file and to get out in a very rude manner. We asked if we can see someone else since for the last 5 years we brought the same paperwork the same with no issues and all he said is get out! We asked another employee if theres somoeone else that we can see and they said hes the boss. While we were waiting for our turn, the older guy already yelled at other 3 customers while we were there. Not a happy place at all. Avoid filling tax with grumpy older guy “the boss”, try to get one of the employee if you can. Zero review! Very disappointed!!!!

I enjoy coming here because it's affordable and fast. The people that work here are not the warmest but they have never treated me unkind and I never feel disrespected by them. They are hard workers and see a lot of people in a day which I can understand can be overstimulating so I understand they might be unwelcoming at times but they're doing a great job. Please be patient with them.

April 4, 2023 at approximately 11:30AM , service fee is okay but I waited 1 and half hour in line and when they are finally doing my taxes, they entered wrong number on my RRSP resulting in me owing tax.When I ask why did they enter wrong infos, they answered me back with the following:Get out""I dont want your business here""I don't care what you communicated"No sense of professionalism. Very disappointed.The name of the business does not reflect what the level of service they offer.Because of this incident I don't trust people to do my taxes now

Paid to have my return done in 2022 and then I looked on the CRA website and Happy Tax never filed my return. No answer when I called. Not happy.