Lloyd Security Inc

Very disappointed in service. We have been using Lloyd for years and decided to upgrade our system a year ago. It took almost 3 months to get an appt for install and then had nothing but problems with the installation and follow up. Either we could not get an appt or the product was not working correctly. Was also disappointed to be handed around from person to person, did not feel that we were well taken care of. Disappointing.

I had a great experience with Lloyd Security. The entire team was very knowledgeable and responsive throughout the process. I first started with Nate who gave me all of the product information and pricing I needed over the phone and then during an on-site visit to my home. The installers were prompt, professional and courteous. One of the installers, Ben, came back when I had a problem with the placement of one glass break alarm (not Lloyd's fault) in the evening--sacrificing time with his family to help a customer more quickly. I would have paid more just for the great customer service, but Lloyd's was actually very competitive compared to larger, national services. Thank you for the great service and attention!

I live out in in the middle of nowhere and getting quality service out here is no easy task. Lloyd Security not only was happy to provide service, but scheduling service with a technician for installation (and getting them back out her for support when I sorta jacked my system --- oops!) was surprisingly easy! The service isn't cheap, but what I'm getting in service and protection is worth the investment.

My mother signed up for Lloyd a few years back as she is taking care of her daughter with down syndrome and hearing when doors are opened is literally a life or death issue. The panel burned out due to internal issues, so I brought the panel to the office directly to Manager Stephen who said he would attempt to have it fixed under warranty. That was over 6 months ago, after multiple email, phone call attempts at having panel returned, there has been absolutely ZERO attempt to rectify the issue. They have even gone as far as charging for service that can't be used due to not having a working panel. Stephen has lied multiple times, and at this point the BBB and law enforcement are being involved. Absolutely deplorable to take advantage of an old woman and special needs child. Avoid this location at all costs.

Loyd Securty has been great to work with. Kate from the accounting department is wonderful and very helpful.

We chose Lloyd security in 2015 based purely on google reviews, so we felt like we should probably add our input. Choosing a local company was the best choice we could have made. We have had Lloyd at 2 houses now and through both installs and service experiences, we have had nothing but a positive experience. With both installs, we were met with a personal touch that addressed our specific needs. We were never pressured into adding features beyond what we were looking for and anytime I have had a question on our system have been met with personal customer service. Hats off to Nick and Ben on our last install. They were very patient and accommodating through various modifications we wanted to make last minute and gave us nothing but a positive attitude. Highly recommend.

We absolutely love our new upgraded security system. Nate was so helpful and patient with my numerous questions. He did a great job explaining the process and I appreciated his suggestions very much. Tim did a wonderful job with the installation and was so helpful in placement and worked very carefully in our home. We had problems with our Internet connection the day of install so we did lose our camera connection. I contacted Nate via email regarding this and he responded very quickly. Nate had Mark contact me and he was able to talk us through the reconnect process. It was very smooth. All of the staff we worked with at Lloyd Security were very kind, helpful and professional. Thanks for making the process easy and seamless. We will definitely be adding on to our system in the near future. Job well done by all.

We have been customers with Lloyd Security for 5+ years. Recently, the two Lloyd techs that visited our office did a wonderful job. Both were super friendly, polite, knowledgeable, and an overall joy to work with.When it comes to something as critical as office security, we rest easy knowing that Lloyd will always deliver and 'make it happen' for us.I definitely recommend starting a conversation with them if you're looking for the best the Twin Cities has to offer.

I have been a Lloyd Security customer for over 15 years. They are very responsive to questions and issues. I recently scheduled 1 update to mysecurity system. Then I thought of one more update, before the service date. They have reasonable up front pricing and I have no problem, paying for the service call and parts in advance. The Tech, Chad, arrived today on time and I asked him about some other components that might be dated. He gave me good advice that these components might last a few more years but that it would not be too soon to replace them now. He said, he had all of those parts in the truck. No second service call needed. Tech was here as long as it took and got my system completely updated with everything, I asked for. The online e-sign Contract was emailed and I was all set. Thank you Lloyd Security for great service and reasonable cost.

Decent service. And grossly overpriced hardware. The main thing to watch out for is they sneak you into a three year service agreement upon sign up and charge you if you cancel early. I would recommend you buy some Google cameras for a fraction of the cost and pay ~10$ a month for the best service package for video monitoring and not be locked into such a long service agreement.