Kennelz and Bitz

Very disappointed. Multiple reasons. Over charged me. They charge by breed from what I gathered while discussing the price difference between my dogs. Both short hair 50 lbs. Charged one as a German Shepherd. Dont have a German Shepherd. One of my girls is 13. I asked them to be easy on her and take her age into consideration. Not sure what they did but my 13 year old is struggling to get up off her bed. She won't even come to me for love and treats she's so sore. The young girl at the cash register lied to me and said she changed the price from $65 for the German Shepherd" to $45 for each dog but my bill was $126. Then reduced to $118. They wouldn't give me an itemized receipt. They did give me back $21 and some change but no itemized receipt. I'm happy they gave a bit back but why would the young girl lie about what she told me the charge was then go back and tell the groomer she didn't tell me that charge information. The staff said the young girl wouldn't lie. What a nightmare. My girl is so sore and this isn't normal. She's been getting groomed for 13 years and never has she been like this after. I will groom myself moving forward. Too expensive

Wonderful grooming. Taylor is amazing. Harry looks fabulous! Thank you.

A great experience with our first visit . Fast ,friendly,efficient ,professional groomer took very good care of our chiauau. Thank you so much. Highly recommended

Best grooming job on my labradoodle. Ever! I mean not ONE hair missed. Just amazing. You know what I mean, people... there's always something we're disappointed in with our dog's do after the groomers. But not this time! Haha! Thanks, Angel! You're truly an angel. Remmy will be back for boarding when necessary. But he'll be back for grooming regularly. Thank you so much!Picture shows the great trim on his foot. And the other is just his general weirdness.

We drove up from Iowa, and when we arrived at 3:00 pm, to board our dog, the sign said closed and the door was locked. A phone number was given to call stating the staff may be in the back grooming. The call went to voicemail. I pounded on the door and no answer. I walked around the building and found the window to the grooming area open, so I knocked on the window and yelled several times into the window and the groomer, who was helpful and went around and opened the door. She couldn't check in my dog, but said she would call the owner; no answer. The lack of respect for a customer was astounding. We were headed to Duluth to see a concert in which a family member was to perform, and we had to find a hotel that was pet-friendly and I had to stay with my dog and missed the concert. Thanks for nothing Kennelz and Bitz.

A little unhappy this time. I ask them to use a #5 but his neck was practically shaved on the side. Also ask for a carrot tail, this is not a carrot tail. Seems the groomer doesn’t read the instructions, or there’s a lack of communication somewhere. Has this place changed hands ?

I would give no stars after my experience with them. They promised me two different spots and scheduled me to board my two dogs and seemed like they were a miracle to be able to do it for me and I felt so relieved, knowing my dogs would be taken care of when I was out of town. I was so wrong! They said to bring my shot records when I dropped the dogs off, than I got a call saying they needed them right away, I had to wait for my vet to be open and I got the records right away on the following Monday and than was informed my dogs needed one more vaccine, my vet was booked and I was told I could buy that certain vaccine over the counter and administer it at home. Which, I did right away. I sent shot records including the most recent shots of Bordetella that’s required. They instead called my vet multiple times, why? I’m. Not sure. Than, they denied me of boarding and of course, I’m suppose to be going out of town tomorrow and that’s way to late to get boarding anywhere else and my other board date I booked with them was Fourth of July week. So, I know I’ll definitely not be able to get them in anywhere else! I give this kennel a huge thumbs down for their unprofessional behavior and rudeness to me.

I have used them mulriple times now. I drive from the cities to bring my pups when we leave out of town, yes 2 drive 2 hours each way just for kennelz and bitz. Its hard to find people who show they care about the animals. This last time he was super excited to be there, which reflects on the staff that's employed here.Highly highly recommend!!!!!!!The Vigdor family

Both of my dogs needed nails done. So hard to get in to c vet. Called here n they took them right away! For $20 you can hey your dogs ears done n nails. Fast, Friendly service at a great price. I will b back!! Thanks you guys, great job!!

This place did a remarkable job grooming our pet. Would definitely recommend.We also needed to get some running around done, and Kennelz and Bitz let us drop off our pet an hour early.You can tell this place is really a pet friendly business. I so love the Paw prints in the concrete sidewalk outside. You can tell someone loves pets at this establishment.