Lotus Medical

I have an awesome family doctor here, and the clinic itself is great. Never have to wait too long, and I have no complaints about the receptionists. Overall a solid clinic!

EDITING THIS: I WAS CALLED BACK BY THEIR RECEPTIONIST AND APOLOGIZED SINCE THEY SAY THEY COULD NOT HEAR ME. I WAS ABLE TO PICK UP MY DOCUMENT AS THEY ADVISED. IT WAS PROPERLY ADDRESSED. THANK YOU.I called 2x and I'm still introducing myself and I got hung up and to think I have an appointment with them. I was just supposedly to ask if they are open from 12nn to 1pm because I just need to pick up my requisition papers. But my Dr. Abraham is absolutely THE BEST!!!!! Receptionist should be more warm and accommodating ... Guess all Google reviews here are with the same experience like me. I am not an isolated case.

My Doctor is great, however the MOA/ receptionist staff are absolutely terrible. I called to make an in person appointment and it was never scheduled (as in the person I spoke with said it was booked, and when I called to confirm my appointment time today it didn’t exist). I have been seeing my doctor here for 3 years and having to deal with the support staff has been consistently bad the entire time. The only reason I continued despite this is because great doctors are hard to find and I was able to use the online booking majority of the time and virtually never have to interact with reception.

I can’t relate to any of the negative reviews. I’ve been going to this clinic for almost 6 years now and have always had very positive experiences. The admin staff have been pleasant and accommodating. My virtual and in-person appointments run on time (opposed to my previous family doctor who would have me waiting for a hour). The clinic is clean. Dr. Gustafson listens attentively, is knowledgeable and caring. I’m grateful to be connected with such a great clinic and family physician!

No idea what all the bad reviews are about. Dr. Abraham is awesome, and I have never had a bad experience with the reception staff. They're all nice and helpful, booking appointments is easy, I've never had to wait long.

Medical staff great, admin staff awful.There is a phone system in place which is supposed to make everyone's life easier, but in truth prevents you from reaching the clinic by phone. If you call and the system has been left in we're closed" mode by error or by design

Our doctor is a very nice person and a fine GP, however everytime we come here we constantly have to wait 30-60 minutes past our appointment time. Why book appointments if you can't stay on schedule? And if you're running late, call us so we aren't sitting in your office for over an hour.

Do no waste your time going to this clinic. I arrived yesterday before 8am hoping to be the first one in line, and they do not even open until 9am. So first of all, they need to update their hours online. So after a second trip of coming back by bus, I was glad to still be the first person there. I was told that it was a good thing I arrived first thing, but there were several appointments and that it would be a very long time until the doctor saw me. They couldn't give an approximate time, so I just assumed maybe an hour wait. Since I already made two trips there, I decided to stay. After 15 mins of being there, the receptionist told me that the doctor texted her to let her know they cannot see me because I'm not a regular patient at the clinic. I do want to add I'd been to the clinic at least 3 times in the past, so I'm not sure what constitutes as a regular patient". So not only did I waste my time going there twice

The receptionists/front desk staff are incredibly unprofessional and disorganized. They need to go through extra training or just get fired and hire new staff. I have seen reviews from a few years ago and there are still reviews about them. To be honest my review is zero stars, but 1 is a mininum. Lotus Medical stop ignoring your patients/customers requests and do something about your staff!!

Disappointed with the quality of services received from lack of understanding the Dr. had with my exams to the reception scheduling me with a different doctor than the one I usually go and said that I scheduled with the wrong doctor. They are the ones who made the appointment. Dr. Nam did not seem concerned with my points and was rude from the start. I had to leave the appointment after 05 minutes as I could not handle being in the same room with her. I have gone to tons of doctors before and never posted a negative review about someone but this one deserves it. More things I cannot put on-line due to confidentiality but I am filing a complaint with the college of Physicians. I do believe we should hold professional accountable to their mandate.