Esquimalt Medical Clinic

Unfortunately other reviewers are NOT exaggerating when they say the phone situation at this clinic is bizarre. They sometimes have call waiting and sometimes they do not. So when you call, you are either put on hold like a normal doctor's office OR there is a message that says you just have to hang up and call again like a radio station. It's really strange and I can't figure out what cost saving benefit this system has.Besides the phone, the staff are very nice and the doctor I see is pleasant, remembers who I am and has generally been accommodating for my issues.There is a ton of parking at this location and it's right next to a pharmacy and grocery store. For me the convenient location and the fact I can even book an appointment outweigh the spotty phone situation.UPDATE - July 2022, if you are a regular patient you can now get a booking app to make appointments online / mobile! Woohoo. I’ve used the app once now and it’s so handy.

was hung up on when outlined they are private clinic and I asked why finance is the first question they ask; when it's a medical facility.DO NOT GO HERE IF YOU WANT PROPER MEDICAL CARE.

The care I received yesterday met all my expectations, the Dr. Listened to my concerns, helped interpret test results and requisitioned blood tests for me. Next best thing to having a regular family physician. Thank you!

they take care of me.i feel safe.looked after.times when i need that.it is heavy to always be independent. it is lifting to be able to depend on, for a short time.thank you for that.

The doctor here is probably the nicest doctor I've ever met. They got me in really fast for a medical exam and I couldn't be happier with the service they provided.

Staff and Doctors are very pleasant and helpful. Sure you need patience to get through for an appointment, but I feel fortunate to have an option after our family doctors left due to retirement, health problems, or better oportunities. People spend all day their cell phones so re-dialing for up to 1/2 hour should not be a big deal! Spotless well kept waiting room and tons of easy parking. So grateful they are willing to work so hard and risk their own health to help us!

This clinic is a joke. Trying to get through on their phone line is like trying to enter a radio contest. There is no hold line, you just have to keep calling over and over. They also all take lunch together and leave no one to man the phones, leaving you with a very small window of time to get an appointment. On top of all this, when my wife needed her prescription filled before a trip, they sent the wrong mg amount to the pharmacy, and wouldn't answer the pharmacist for 2 days to fix the issue. Cannot believe this clinic is still operating, but I can certainly understand why their ratings are so sub-par.

I echo all the disappointed reviews here. It took my wife and years to get a family doctor in Victoria and honestly, I wish we hadn't even bothered. When it is easier to use viva care or some other tele health service than it is to get an appointment with a personal family doctor something is seriously wrong. 2 out of the 3 times I've got an appointment (after calling 30+ times) Dr. Brar failed to send the prescription to my pharmacy. Which I didn't discover until I drove there to pick it up. Then I had to wait until the next working day to call another 30+ times during my own work break to correct the mistake they made. I am seriously considering contacting a local MLA to investigate the extreme level of incompetency at this clinic. There should be a basic standard level of service to operate as a medical clinic

They accepted payment for an appointment, then failed to answer their front desk phone lines for over a week. Everyday I try to call and nobody answers, give me my money back or give me an appointment!!! They are aware that I have needed a prescription refill and have left me without it for almost 10 days now. If you show up in-person the staff ignores you and tells you to call instead. I would not recommend this clinic to anyone with time-sensitive issues!

Its entirely a mixed bag. Sometimes the experience is quick, easy, and helpful! But more often now either I can’t call the phone, or a doctor will ask something insensitive about my gender designation. Ive been trying to get a spot for 2 weeks for an important shot and I was completely unable to over the phone. Im going to a different clinic and looking into a better long-term solution