Integra Health Centre - Exchange Tower

I went into the Exchange Tower branch about 10 days ago because I'd had a fall and my foot was swollen. I was looked at by the doctor and sent to St Michael's for an X-ray.I can't believe it takes that long for x-ray results to be uploaded to the system, especially when the doctor sent me with a note on my file saying I might have a minor fracture or some sort of break in my bone. I've reached out to the clinic to follow up and on one occasion, the X-ray results hadn't been shared with them and on the second, the doctor did not have time to look at the report" - these exact words. Booking a follow up appointment is even worse

I've been going to Integra for years. Have spent thousands of dollars on physio/osteo/chiro. Missed an appointment due to illness, which they were able to fill within an hour of my same day cancellation. Still charged me full price for missed appointment even tho they were able to rebook. I have no problem paying for a missed appointment if they can't rebook, but not trying to work with a long time client just shows they care more about a quick buck than maintaining their clientele. I won't be coming back here, for those that live out in Mississauga, go try out Natural Alignments, great owner, who cares about working with her clients.

I had a great doctor here who unfortunately moved practices, and around the same time I also moved about an hour away.I was automatically transferred to another doctor at this practice. We’ll call her, “Dr. P”.I had not gotten a new local doctor yet so I called for help with having some blood work done for pre-pregnancy screening. I do my research and wanted a specific marker looked at that I was more than willing to pay for. It is commonly looked at in other counties, but not ours for some reason.Dr. P would not sign off to test for this marker, and a few other important I wanted to have checked (at my expense) even after sending her a peer reviewed research paper on why this one was an important predictor of a healthy pregnancy.I ended up using the Cover Health virtual walk-in service and speaking to a physician who immediately signed off on this marker in a matter of minutes.Needless to say, Dr. P was far from helpful with what I needed.I was finally taken on as a patient by a local doctor and I started the process to transfer my records over to this new office. Integra Health just called me wanting me to pay $35 to transfer my medical records to my new local doctor.Not only did my actual chosen doctor leave this place so I am a patient of a doctor I didn’t choose, but I live over an hour away from the office so it makes no sense for me to continue on as a patient here, or pay money to leave.Don’t bother with this place.

Alana Bentham is a wonderful and skilled massage therapist. Had an amazing massage with her - she is very good at targeting problem areas. Can't wait to return!

Integra Health is absolutely wonderful, I am very thankful to be part of their community. The health center provides multiple services under one umbrella and two available locations in the downtown core.Dre Govender is an absolutely wonderful Osteopath and RMT she has helped me recover from stress related injuries and constantly checks in on her patients providing amazing care on how to maintain and strengthen their body.I've been fortunate with Integra Health to not only have one of the best Osteopath and RMT's in the city but also found a fantastic family doctor in Dr. Gerald White and therapist in Cheyanne Dsouza.Integra Health truly is one of the best clinics in the city with the level of care provided to all patients and the variety of services they offer under one roof.

I'll have to echo what many others have written, this used to be a great clinic but has gone downhill in the past few years.- I was not informed when my family physician left the office. I only found out when I tried to book an appointment.- Have inquired about getting my medical records... twice, not to switch to a different clinic, but so I can follow my own health. Only to have the staff promise they will email me back. Waited multiple times both weeks and have received nothing from Integra other than spam.Avoid this clinic.

Waiting for the past 45 minutes even though I had an appointment. My appointment place was also changed last minute while I was on my way. This was not my first time with a horrible customer service at Integra. My family doctor was travelling and never available for almost a year. Before she left Integra, no communication was shared with the patient. The other doctors who were available had no clue on what to advice. The doctors actually asked, what was advised in the past, what worked and what didn’t work.I’m shocked how this place is still running! Healthcare might be free in Ontario but this kind of service is ridiculous and unacceptable.

I was a patient here for 6 years and always had troubles with the receptionists and administrative staff. They would never call me when they said they would, they forgot to follow up after test results came in, and didn’t send reqs to my specialists even after multiple follow ups from me. The only reason I stayed here was because my doctor was fantastic and I had a great relationship with her. When she announced she was leaving last year, I asked to be taken off their roster. Multiple phone calls, emails, messages and months I finally was told that I was removed. I would 100% avoid this place for family medicine. They seem to only give good service to patients using their other services.

I have been seeing Dr. Sapna Sriram and her colleagues for many years and can't say enough good things about the care I receive: the treatments have been so effective at resolving issues that creep up after long days in front of the computer, and having the Centre right by my office is so convenient. Bonus: all the practitioners and office staff are friendly and enjoyable to be around.I highly recommend Integra Health Centre.