Alaska Airlines

friendly

Lori at the check in counter is super helpful. She made me give 5 stars within a blink of eye. She accommodated my inquiries, helped us and went above and beyond and give my 3 yrs kid who is not traveling a coloring book. Means a lot. Thank you Lori.

Very unpleasant experience with Vancouver Alaska Airline. I am traveling back from Vancouver to US. They can not print my tickets as my Visa on my passport expired. But based on Automatic ReValidation I am able to visit Canada and Mexico as long as my other document stated my residence in US is legal. But the lady I am talking to don’t understand this and asked me to have someone drive me back to Seattle. I have to call US CBP to have an officer talk to her and the officer asked her to bring my documents in so they can see. Then she called her manager as she can not leave her seat even though there is another agent at another desk. She called her manager and the manager had to explain again why they can’t print my ticket and start questioning why the expiration date on the visa is passed. After she talked to her manager they started to questioning if I am allowed to leave US. I have to have my lawyer to talk to her and she was able to talk to her manager to print my tickets out. By then, my flight was already took off and the new flight is 9 hours late to arrive my final destination. My questions are: who give you the authority to qualify if a people is able to enter US? And if you could print the tickets out, why you don’t do at the 1st place so I can catch my original flights.

Given the wrong gate for our flight. Missed out flight due to inaccurate information. Told to go F ourselves by their customer service. Will never fly with them again.

It was in alaska

Service isn’t the best

Every single one of my flights get delayed.. everything is comfortable and friendly but at Seatac to Vancouver my flight was delayed 4 hours and switched gates 7 times.. and now im on my way back and my flight is delayed 2 hours .. like my flight leaves a half hour after im scheduled to land.. they really need to get their act together

Stewardesses wont hesitate to ram a cart into your elbow.On the plus side: $8 internet.

The staff were super friendly and helped me out when I had an issue with a machine. Despite my issues, they cleared everything up and were helpful in getting me through and where I needed to be.