Western Assurance Company

I used to be with Intact and No Fault claim results were happening within a day. WA results were 2 weeks long before anything happened and I did most of the leg work. No one seemed to care how my family was doing. Intact made sure numerous times that my family were ok. Even offered counselling. WA could give me a completely free rate and I wouldn't take it. The person who actually made me feel reassured was Kristina

I wish I can give this place negative star. The accident has been more than a week and not a single person reached out. I was put on hold for 2 hours then got hanged up for two days consecutively. Is this their tactic for deterring people to make claim. This bad practice can be reported to consumer protection agency! I will make sure my broker switch the insurance company or I am switch the broker myself.

Ridiculous home insurance rates. We were paying $200/ month for our insurance. Unfortunately we got stuck with these guys based on a recommendation from a local insurance broker, we were new home owners and didn't know any better.Shopped around on our 1 year renewal and ended up getting insurance through CAA for literally less than half of Western's rate and with the same coverages.

Many thanks to Sunny and Judith, who helped solve a Letter of Experience issue created by the brokers at Insurance Portfolio. Much appreciated!

If I could give this a zero I would. I have called to discuss an issue with my claim over 5 times, with a wait over an hour each time. When I finally got ahold of someone she proceeded to say I know you have called multiple times with a long wait.. and blah blah blah"... she actually said "blah blah blah"... then proceeded to loudly burp over the phone. If you are wondering

The Worst. Stay away, get insured by company with Mutual in its name, Western screws you over, makes you wait 2-3-4 months to resolve simple claims and delay payouts in blind effort to make you accept the lowest of lowball offers.Injury claims laughed off. Rude, impersonal service, great at taking money and paying Brokers higher commissions but you will be uninsured and worthless should you ever need help or have a loss.Don:t listen to your broker, stay clear of these scam artists and avoid a world of hurt. They refuse legit not at fault claims and you will waste hours and days on hold waiting for them to handle even the most basic of claim.Any other insurer is better, this is self inflicted pain and to be avoided.

Have had two occasions to deal with WA / RSA in the past couple of years for accident claims (both times someone hitting me). Both times the claims adjuster was excellent on the phone - very helpfully, very prompt. Absolutely no issues getting repairs, payments, rental cars etc. Not sure why others are giving low ratings, it's all in how you handle a situation and deal with others...

My policy with Western Assurance took effect the same day that my policy with Allstate ended (April 29, 2020). The bill I received on the 29th of May was for 2 months worth (April and May). I called them to see if there was a mistake in billing and they said there was no error and they saw no issue in billing me the entire month despite being covered under their policy for only 2 days in April. These guys are thieves and I would never recommend them to anyone.

November of 2018 a deer hit us while we were driving. Our suv was written right off. Western did amazing helping us with a rental giving us a check andand paying off old car so we could get a new one. We had no problems whats so ever and insurance never went up. And was not a fault. when we called them when it happened late on a weekend night they were worried and first thing they asked us if everyone was okay . Great company

They refused to let me make arrangements to pay THREE DAYS LATE. I told them I get paid 2 days after my payment date, and the guy said too bad, if I don't make it on time they will cancel my policy. Thanks a lot :)