Best Western Plus Ottawa City Centre

This place was terrible. I’m not one to write reviews but I just had to spread awareness to others. DO NOT STAY HERE!! They double charged us for our room and the staff wouldn’t refund the extra charge. They are the worst at communicating and keep redirecting calls getting nothing done trying to brush over the problem. They spelled our email wrong and then we had a plethora of other problems from there. If you want a headache, extra charges and to be on the phone all day then stay here. The staff are mean and unforgiving.

This hotel is overall great. The room we stayed in was well-maintained and functioning, and it was well priced.My friend specifically warned me this hotel is not centrally located which is very true. If you think this hotel is located in the area which all attractions Ottawa offers, they don't and not walkable distance. We had to take Lyft to go back and forth which was fine and we were prepped for it.If you have kids or seniors who may appreciate more convenient location (napping etc), you might want to stay elsewhere. But if you are okay to spend all day sightseeing and okay to Uber for one round trip a day, this can be a great option for you :)I really enjoyed my stay and staff was excellent!

I had a very unpleasant stay at this hotel.When I checked in, they asked for my company name. When I asked what they needed it for, the lady said so we know someone from your company stayed here"

Basic room, firm mattress, hot shower with pressure. I do love that they have chromecast in the room so you can cast your own shows.

Stayed there for one short night only. But it was very nice. Parking for free. Charging for free. Big room and very helpful employees. Thank you so much guys

Starting to become outdated. But if you need to go to the civic hospital you are set. Only 4 minutes.The room was outdated. Smelled musty. Ac didn't work the greatest.I decided to change hotels for my next trip.

Front desk staff are not nice to people who travel there for medical services in the area. Assuming that there is no car rental information to collect, saying that it is policy to have no visiters at all and that drinking is not allowed while staying there. This is also not a place you want to go to if you are not into having bugs in your room. The staff aren't going to care and will tell you that it is only a water insect. Avoid this place if at all possible. I know that the staff don't care about guests. Location is great though.

Rooms were clean. TV needed help, front desk came and looked after it personally.Restaurant is OK and convenient in a snow storm, and for breakfast. Pretty fast as well.We got a late check out. Thank you very much.

I travelled to Ottawa for work this weekend and stayed here - I must say that I highly recommend this hotel and location!! I had some issues with checking in due to losing my credit card, and despite the fact that I arrived quite late, the two employees there at the time, Brian and Sherry, were phenomenally accommodating, friendly, and helpful! They found a way to get me checked in quickly and made sure that I had everything I needed. This hotel and location has excellent service, nice quiet rooms, and very reasonable prices.Thank you to Brian and Sherry for making my trip so much less stressful and for being so open and friendly!

The location of this hotel is excellent for quick access to Ottawa attractions and neighbourhoods. It is close to access to the 417 and also to Dow's Lake and the canal. The hotel has plenty of free parking. The rooms are comfortable and clean. The staff are welcoming, friendly and helpful. Great free wifi. Onsiterestaurant with great food and friendly staff, at reasonable prices. In the summer there is a marvelous heated outdoor pool.This is our go to hotel for visits to Ottawa.