Épicerie Des Andes

Después de haber esperado 30minutos, resulta que no habían empezado a cocinar nuestros platos. Y peor aún, al parecer ni siquiera tenían la intención de comenzar.Cancelamos nuestro pedido, como se paga por adelantado, habíamos incluido propina para apoyar lo latino, sin embargo cuando nos regresaron el dinero no nos devolvieron el valor de la propina. Lamentable.

I have been to this place several times the last 2 years, great service... super friendly people there... lots of products you can't find anywhere else and delicious meals..Today was very different, I pre-paid for chalchipapa I told them I would wait outside and come back a few minutes later to get my meal, they told me it should be around 10-15 min, which is normal wait time usually for this meal.I go outside to smoke, come back at least 15 min later and they look surprised to see me and don't even talk to me and I heard them talking in the back and they had forgotten about my chalchipapa.. I don't speak their language but I can read body language. So, I politely wait hoping I misheard them and sadly I had to wait another 10-15 minutes without anyone making apologies for the incredibly long wait time. I look in the back and it looks like my chalchipapa topping was burnt to a crisp and then my meal is topped with some more fries to cover the disaster?Anyway, as you can probably tell already I'm super polite and patient and I don't mention anything because I've always had good meals at that place.I go back to my car, and start eating the chalchipapa. First bites are just the fresh fries that were added on the top, and they were good. Then I start digging in and I notice all the charred pieces in my cheese and all the burnt sausages and what looks like scrap from the stovetop ??It didn't so bad, so I proceeded to it and when I was about half way done with the top layer, I start noticing dark (like actually black) oil at the bottom of the container. I have eaten that meal before and it's pretty oily but it was never BLACK like tar, that was disgusting to see.In conclusion, horrible experience today. Meal was horrendous and service was terrible, if they had apologized about the mistake or for having me wait twice as long I wouldn't even have considered to make this review.I'm considering not going there again if they keep serving me charcoal chalchipapa... I'll probably give them a second chance and update this review if I have a better or worse experience.

Slowest service ever. We had to wait 45 minutes for our food, and people who arrived 30 minutes after us got their food before we did.....but the food is really good, definitely worth the wait

Bandeja paisa so baaad ,the chicarrón is old dry not tasted it’s so expensive

Good food, supermarket choices are pretty limited. More of a restaurant than grocery store.

Good food

Always great fresh take out food

Great food and hard to find ingredients!