PetSmart

I wanted to buy a gold fish and when I went in they said we know it’s the Persian new year and you just want to buy a fish for your new year and so we will not sell it to you. I was completely shocked. I just wanted a fish for my moms aquarium and I explained that it is a gift for my mom but they did not believe me. When I pushed they ended up saying all our fish are sick and we can’t sell it to you. I think this is discrimination and I was shocked. I will never return to this place. Very disappointed.

We just bought a Top Fin Dazzle 3 gallon tank for our betta, it was supposed to include a 12v power adapter and a filter, but they were not in the box.

Please check the receipt to make sure the price and discount were right before leaving the store. I am an frequent customer. I have been shopping at this store for quite a long time. Last week, I found out a problem at the Main Street store in North Vancouver. I bought over 20 feeding fishes with my wife and they were on sale. When I paid, a young cashier seems didn't know what kind of fish I bought. So I told him they were Rosy Red Minnow which was $0.40 each. I also showed him their discount label on my phone. The discount label said buy 5 save 25% on all fish. The cashier ignored what the label said. He charged me $0.45 per fish instead of $0.40 per fish. Then gave me 15% discount but not 25% discount. Both the charges and discount were not right. My wife told the cashier about the problem and he told us the price he input was correct. He didn't want to look at my wife and he looked unhappy on what we said from his behavior. Not sure if we are not caucasian. I told my wife to solve the problem later with the Manager. I found the manager and told her about the issue. She made the correction on the charges and gave me the refund. But I forgot to tell her this was not the first time I was charged for the wrong price. I will keep an eye on the receipts as I don't want to overpay if I shouldn't be. Nobody want to lose money on the high value items. Good Luck!

Normally I don't write reviews for basic retail locations, but last week I felt the employees really went above and beyond to help me get a dog tag ring onto a collar. The woman at the cashier spent her spare moments, between helping customers at the till, with focused determination to get the dog tag on the collar for me. It probably took 15 minutes total but she got it on there when I'm pretty sure there's no chance I ever could have.Whenever I go into this location, the staff are cheerful and very helpful.

Great selection and friendly staff. I am happiest when o don’t see pets up for adoption there … but If it is a good spot where they can be shown and adopted to good homes… that can’t be bad.

This is the location from which we adopted our beloved cat: Manitoba. The staff were very helpful throughout the adoption process, and the manager (I believe his name was Alex?) went above and beyond. He helped us fill out the paperwork, which because of his help did not feel like a hassle, and he stayed in constant contact throughout the approval and take home" process. He also waited for us to drive back with our lease agreement documents very close to closing time on a Sunday

Absolutely unacceptable, inhumane, and abusive treatment of their animals for sale.Absolutely heartbreaking to see animals that were barely moving, many of which appeared very sick.I hope they take appropriate steps to educate their staff how to properly house and maintain the animals they sell.Not to mention that they have a very low quality selection of pet items in general, with extremely high prices. I was in a pinch to buy some items for my pet, but could not bring myself to spend a dime here in good conscience.

I wanted to get a fish tank and the staff kept shaming me into getting a bigger and more expensive one from the shelf.They have to understand the difference between recommending and forcing.