Fairmont The Queen Elizabeth

Beautiful hotel. Nice rooms. Housekeeping is awesome. Even when I did not need my room cleaned, Deanne did small things to make my stay more comfortable and she was very pleasant to talk with. I was there during a conference so the elevators were very slow. I also had a hard time getting my room to cool off. It was much too warm.

Although the room is on the smaller side, the beds are extremely comfortable and cozy. The hotel is in a great central location. For those travelling with electric vehicles, valet will charge your car for you which is a convenient bonus. Staff is very friendly and accommodating.

Spent 8 nights at the Queen Elizabeth in their wonderful Fairmont Gold Suite. While the gold floor lounge was closed during my visit, the included breakfast and evening canapés where provided in the hotel restaurant Roselys both of which were excellent. The main bathroom has a large soaking tub and one of the best showers I have experience in a hotel, with three body jets a rain shower and a handheld shower heads.The hotels fitness facilities are great, modern equipment and plenty of options. I did not need to go to a stand-alone gym.While you could tell that hotel was short staffed due to the pandemic (calls to front desk at times took a while to answer, and stressed staff at the hotel restaurant) they were all pleasant and did their utmost to ensure my stay was excellent.

Originally had a one night reservation. We extended for another night because the hotel and room were so comfortable and convenient. Clean and comfortable rooms. Loved having the extra half bath and separating doors between bedroom and living area. My teenage daughter appreciated the privacy. There are plenty of food options within the hotel. It's also located in the heart of the city and easily walkable to and from other areas, such as old Town and the pier.

I rarely leave online reviews but this one is important… the service at this hotel is terrible. It’s probably the worst service of any Fairmont hotel I’ve ever stayed in. Maybe the worst of any hotel.After a series of smaller situations where hotel employees were rude to us (but not so bad it merited an online review), we finally reached something that makes posting this 1 star review a necessity.In this specific case, it was not only bad service but it was the fact that it was paired with a safety issue that the hotel staff failed to fix in a timely manner.We spent nearly an hour locked out of our room because the keypad was broken. Multiple times we went to the front desk to get help. Initially, they did nothing. I mean we literally went downstairs to the front desk twice to tell them that the keypad was broken on our door and that we were locked out, and they did absolutely nothing. Finally after going back to the front desk for a third time, they sent a technician up to review the situation.When the technician arrived, he initially blamed us and suggested we failed to tap our room keys correctly. When we gave him our key so that he could see for himself that it didn’t work, he realized that even his own master key did not work. At this point, he realized the situation, and he cursed in the hallway.Eventually we were able to get into our room and we called downstairs to make sure that they could fix the door for good. This was important to us, because we had concerns about potential fire hazards. We were nervous that there was potential that the door could malfunction while we were on the other side, potentially leaving us stuck in the room. It’s possible that concern is farfetched, but after the experience we’d had, you can’t be too sure… We spoke to someone named Carl who was not apologetic about any of the situation. He dismissed the entire thing, which was difficult to process after an hour being locked outside of our room.So the short of it is that if you care about getting your money’s worth when you pick a hotel or if you just want to be treated with respect when things go badly, then do not stay here. We are frequent travelers to Montreal, and we certainly will never stay here again.

Love this hotel. We got upgraded by the manager to an amazing view and when we had trouble with checking in the staff was patient and accommodating. The only downside is that the rooms were smaller than expected, otherwise it was an amazing stay.

The Fairmont experience won't let you down! We attended a wedding reception on the terrace, and it was spectacular. The food was outstanding.One note: the Sunday buffet comes in at a whopping $225 for two people! (Incl tip) Too pricey for a buffet having your typical choices, but good service and good atmosphere.

You are paying for the name and convenient location of this hotel. The rooms themselves are nice but nothing amazing. Staff was reasonably helpful as well. The rooms were very quiet though which is a huge plus for me.

We had a good time staying 2 nights at this hotel. It's conviniently located to all the touristy spots. The staff is very welcoming and friendly. They have valet parking for $37 a night and they park underground in a secure facility. The rooms and washrooms are modern and very clean, albeit small, perhaps because real estate doesn't come cheap in downtown Montreal. Beds are very comfortable. We had a nice view of the cathedral and the city of Montreal. No complaints. The staff at the reception was phenomenal. Would recommend staying at this hotel.