Le Spa 足乐轩

the staff are kind, compassionate, and warm. They go above and beyond, and despite the language barrier I have with some of them, they still made me feel heard and put in an active effort into understanding what I need.It helped make my chronic health problems more manageable <3Xièxiè dàjiā <3

The worst spa experience one could have. The masseuse BLED ALL OVER ME! Half way through the massage the masseuse left the room abruptly, as i lifted my head i realized she has bled excessively all over the bed and all over my back. Minutes before i felt her wiping what i thought was oil that had dripped down my back but soon realized it was her own blood she was wiping off me. Believe it or not she continued massaging and NEVER told me. When she came back in she told me a scab had opened on her face (GROSS!) but with the amount of blood on the floor, table, tissues (used to soak up her blood while she massaged me with ONE HAND!) and on my back...I am sure it was a bleeding nose. Regardless. I had to ASK for a towel to clean the blood off myself. As i cleaned myself up in another room, i overheard the staff talking and laughing about the situation in the other room as they wiped up the crime scene". Staff just said sorry and gave me a voucher for 30 free minutes.. pshh AS IF i would ever go to them again. DISGUSTING. TERRIBLE handling of the situation. Ottawa Health and Safety were shocked to hear about this and have opened an investigation against them. I think the masseuse was named Mina"

Very unprofessional. Biggest waste of money. I called to book an appointment for an hr and the receptionist doesn’t even bother to ask me anything. I arrive and wait 30 minutes on top of that. Not sure if I was being massaged by an actual rmt. They switched between 2 attendants to “massage” me. The door kept opening and was a lot of chit chatter. On top of that, I realized the door was opened and I had to yell out close the door. I’m never coming back. I was a regular and this place was actually good when they first opened, but now it seems like they have gone downhill. I’m not recommending this place to anybody.

Not a registered massage place. Worst massage I have ever gotten in my life. I repeated multiple times that she was going too rough. I felt like I was being tortured not relaxed. There was no real massage techniques just purely rubbing my back with all her might. My friend who also was with me barely got a massage, she barely felt the masseuse. Also the place was too loud and kind of sketchy, the staff outside was talking and laughing outside the room. Waste of $60.

Called on thursday to book 2 massages for the following monday at 6pm for my partner and I. They said its good that they’ll reserve us a spot.We arrived monday and they said that they couldnt find the booking and that there were no available spots. Due to their organization skills I never got to try the services they reserved for us.

Very cozy and clean spa. Very professional and curtious. The masseuse that performed my massage was Lili. Very thorough and professional. Polite woman and she even asked me if i had pain in any area. I advised her that my lower back causing me pain. She did my whole back side and paid special attention to my lower back. She then got hot towels and massage with hot towels on the back. Totally satisfied with my experience and Lili. I will certainly return

During my recent visit to Le spa, I was amazed by the degree of relaxation and pampering I received. As soon as I walked through the doors, I was greeted by a serene and tranquil atmosphere, complete with soft music and subdued lighting that created an ambiance of pure luxury. More importantly, the price over there are extremely great and suitable. I remembered that I did 1h for 75 dollars, it really worth that price.The employees at the spa were exceptionally welcoming and perceptive, dedicating time to understand my preferences and recommend the most fitting treatments for me. The quality of the services offered, such as massages, facials, and body treatments, were of superior quality, leaving me feeling refreshed and revitalized. Every aspect of my visit, including the usage of top-of-the-line products during my treatments and the provision of plush robes and slippers for my use, was considerately thought out and executed with precision.

Where do I even begin? It took about 5 minutes to be greeted and once someone finally came up to the front I was completely ignored. It wasn’t until another woman came up to the front with a translator to ask me what I wanted and after a few “lost in translation” moments we finally understood each other. She brought me to the room and left immediately. Throughout the session she left 5 times and was talking to the other employees. It was supposed to be a neck and shoulder massage yet she proceeded to massage my lower back/behind area. She cut the time short and very rudely just left. When I went to pay the receptionist very bluntly said “are you not going to tip the girl?” As if I would tip such poor service after one of the worst experiences I’ve ever had at a massage spa. Extremely rude, unprofessional & greedy. 1spa4U just down the street is absolutely impeccable compared to this place and a fraction of the price, which is where I’ll be continuing to go from now on. If you want rushed, bushed boundaries, no clear way of communication which staff who would rather be anywhere else, Le Spa is the place for you.

Went in for foot reflexology after a recent injury. Very pleasant reception and seemingly clean environment.The service was good, but it was very loud, and my attendant was talking to other employees through our closed partition doors.