Heritage Funeral Centre - O'Connor Bros. & Ralph Day Chapels

LJ went beyond our expectations. He showed kindness, attention to detail and utmost professionalism. The viewing, church service and the interment were handled perfectly by LJ. He went above and beyond. Our family gives LJ our highest recommendation and our deep gratitude.

I had previously reviewed this place well. After months of disorganization and neglect with our account, I have decided to give my true rating of 0 stars. We signed for the long form death certificate originally June 14th. Since then, we have had to come in, signed things they have forgotten, they have been disorganized and completely neglected and forgot about us. My mother and grandmother had to go in person for them to even remember about our account. Truly the neglect is one of a lawsuit. It is Aug 12th now, and we still do not have the death certificate which we need for deeds. In fact, they only had us sign the last form Aug 10th because THAT is just how disorganized this company is.No one should handle deaths when they lack empathy, time management, and organizational skills.They tried to blame Service Ontario for not disclosing that they do not accept E-Signing. They should have asked and communicated as well. They also surely handle many other deaths, so I worry other people have suffered the same GROTESQUE neglect.From 5 stars, to -10 if possible.

We had my brother's funeral here on 7/3/20. Due to COVID-19, there was very limited seating so we needed to heavily rely on video streaming. Heritage Funeral Centre completely botched the live stream and the video recording. Only about 1/2 the audio made it to either video. We are left with no video of the event to share with hundreds of people that were either trying to view the video live or trying to view the recorded video afterwards. This monumental event for my family was handled by a group of amateurs. I do not recommend this business for such an important event.

Exceptional Dignified Service. Michael and Andrea were professional, helpful and treated my family and I with dignity and respect during a difficult time - Thank you.

Today was the funeral of my cousin who passed from cancer. Due to covid-19 restrictions only a limited number of people were able to attend the funeral in person. They did have a live stream link which serves no purpose at all because they were having “technical difficulties”. My family we’re not able to attend or see my cousin even virtually. Poor customer service. Don’t promise things to people you can’t deliver. I highly recommend not using them for your funeral needs.

I am very disappointed with the lack of service/compassion I received from Heritage Funeral Home. My son and only child died of suicide and as his caregiver (he lived with me) I contacted Heritage in order to obtain his death certificate so I could begin to fulfill the requests he made in the note he left (he did not have a legal will.) I was stunned at the roadblocks that Heritage Funeral Home put up – denying me a copy of the death certificate at the request of my ex husband, and sending me on a runaround to Service Ontario in order to obtain one – all at the time when I am experiencing the most gut-wrenching pain imaginable. I still do not have a copy of the death certificate. Heritage has not shown any compassion or respect to me and has only made a horrible situation even worse - I would NEVER recommend them to anyone.

Great service and modern facility. Hayley was very helpful and assisted us every single step of the way. Thank you Heritage Funeral for helping us plan my grandmother's funeral.

We would like to express our gratitude for the flawless service you have provided for our father. Your directors and support staff have been amazing and well versed. Special thanks to Zoe.Family Perry Vanna Petropoulos

I am very disappointed with the lack of service/compassion I received from Heritage Funeral Home. I contacted Heritage in order to obtain one document for my mom and Heritage Funeral Home denying me a copy of the document . Heritage has not shown any compassion or respect to me and has only made a horrible situation even worse - I would NEVER recommend them to anyone.

The Heritage Funeral Centre gave my family the best experience. The funeral director was great. Andrea was patient, caring, showed remarkable professionalism and went above and beyond for my family. The staff were very helpful and kind. They have gorgeous rooms that are well maintained. I highly recommend this funeral home.