Explore Velo

Awesome service!!! We just bought an Orbea Gain D50 for my wife. Paul took us in after work hours to make sure we we're comfortable with our purchase...We'll be back in the fall to check out some Fatbikes.

I had my fatbike tuned up and point out some issues that I had on it.They fixed everything and even more when I went to pick it up. They know their product do great recommendations and even have a degrease station to clean the gunk accumulated.Avid bike riders - that is the place to go for great service without throwing your money away!The fact they can serve you in both French and English helps too. They also provide an online detailed report to outline the fixes that were made. Highly recommended!

Amazing service, inventory and friendly staff! A must visit if your a cyclist in or passing through the Fredericton area!I’ve been mountain biking since 2015, I’ve dealt with good shops, bad shops, online shops and shops focused on the upsale.Paul and his amazing staff are going to help you find the bike for your budget, the bike for your desired riding style and make sure you have all the answers to your questions!When it comes to accessories, parts and service they have it all! And if they don’t have it they will do their best to get it quickly!I’ve always felt that bike shops are community based. Seeing how much Explore has done in its first year at a local level, including sponsoring races, organizing group rides and donating gear to trail builders, I know I can count on them to keep the cycling community in this city smiling, riding and sharing the stoke!

I have bought 2 bikes from Paul, will not look anywhere else in Fredericton for bikes, parts or service. Always about customer service. If you need anything for bikes, this is the place to go.

I brought my bike in for a few repairs and a complete service, and I was blown away by the customer service. Everyone I talked to was very friendly, helpful and patient. The staff made sure that I was satisfied with the work done on my bike before I left, and they also emailed me a copy of my invoice before I came to pick my bike up so there were no surprises. They were very accommodating and understanding, and were willing to go the extra mile to make sure I was happy. Again, excellent service. The store is well stocked and looks awesome as well, lots of accessories available and new bikes to drool over. When I buy my next bike, I will without a doubt be buying it at Explore Velo! Thanks for the awesome service guys!

Great new shop, well organized and amazingly well stocked. Paul always has a smile and this promises to be an amazing addition to the bike shops in Fredericton.. well worth the visit!

Very knowledgeable, helpful, and friendly staff. I really enjoyed attending one of their bike maintenance workshops.

Well after riding 600+ km's through just about every type of terrain, Pushing the Fuji hard in places I should probably be on a mountain bike. I finally broke a spoke (1000% not the bikes fault) however! I have to say I'm impressed with the bike.What i am even more impressed with is how I was sold this bike at Explore Velo, and now even down the road how much help with literally anything I have needed. Their super knowledgeable staff is literally just that, experts who care about getting you setup properly. They took the time to make sure I was on the right bike, sIze, and explained any difference between ones I liked and set me up ready to go.Today they had me in an out in no time, repaired and ready to go. Every single person there was busy, working hard, and still helpful and super welcoming.Anyone looking for a new bike this is the place to go. Kids bike, road bikes, e- bikes , fat bikes you name it they have it. I can say out of any bike shop I have been to in my 41 years around this planet, this has been the number 1 place. This place goes above and beyond.Happy riding all !! Also check out their Tuesday night group rides at 6pm !!And No I don't get paid to say this lol

Bought a new helmet and had a new seat installed on the first visit. On my next visit, while proceeding from uptown, to downtown I lost my rear brake and had minimum front brake. It was 45 minutes prior to closing and I was advised I would need to schedule an appointment. I went downtown and had both front and back brakes fixed in 10 minutes while I waited.

I didn't realize this bike shop existed. And boy am I happy I found this place. Yes the location is odd, being in an industrial park, but they have a really good selection of bikes and accessories. From helmets, shoes and gloves to children seats, and also hitch mounted racks, I was impressed with the variety of accessories they had. I typically only see that in big cities.I was shopping for a mountain (trail) bike, but they also have kids bikes, road bikes, and electric bikes.Reviewing this, know that I had my mind set on a Specialized bike, and was absolutely not interested by unknown brands.Orbea brand:When I visited, they mostly carried the Orbea brand. Which I had never heard of and was really apprehensive about. But after doing some research, I found out it's a huge brand in Europe, it's actually the 2nd oldest bicycle maker in the world. They have been making bikes since 1920, which is over a 100 years old. And some of their model won worldcups.So I started looking at the bikes and comparing with other big brands. The value for money was really good with good known parts (RockShock, Fox, Shimano, etc...). The alumium frames, look so smooth you can't barely see the welds. Looks like carbon fibre until you touch it.Looking at reviews online really shows that Orbea know what they are doing as far as geometry and selecting parts.Staff:At the time I visited, all the staff was bilingual. I was served by Sebastien, who was very helpful and truly took the time to understand where I am coming from, what my experience level was, and what I was looking for.I was able to try several bikes, more than once, as I wanted to compare several things and sizes.(Ps: if you will try bikes, the store has a helmet policy, they will ask you to wear a helmet. They offered for me to use a demo one, but you might want to bring your own helmet if that bothers you. I actually think it's a great policy btw.)Paul, (the owner I think) was also very helpful.I canot overstate how good it felt to have someone who really cared about my needs.Purchasing experience:It was also very good. I was rushed on time on the first day so I said I would come back the next day to finalize things. They were very accomodating and I didn't feel any pressure at any time.They took time to adjust the bike's suspensions, and had me try various settings, while showing me the differences, to ensure it was adjusted to my liking, but also to ensure I understood how the various settings worked so I could be knowledgeable in fine tuning it on my own.They took the time to adjust shocks pressure for my weight and liking, the seat height l, etc.Warranty:They do not seem to offer a free maintenance for the first year as other places, but they will do small adjustements for the first 2 years if you need help with anything.The receipt mention a 14 days return policy on new, unopenned and usused items.As far as their main brand, Orbea, they offer a lifetime warranty on the frames. Which I'd be worried about for a new company, but being 100+ years old in operation, I feel it cn be trusted they are unlikely to go out of business next month.TL;DR: If you are shopping for a bike, do the detour. It is well worth to have a look at the store and what they offer. Take the time to check out Orbea as a brand, you might be positively surprised.