Louis Vuitton Holt Renfrew Ogilvy

I bought a present for my friend and met Raki that was super professional and even found a pochette for me. Unfortunately the earrings (the gift) was too heavy for her earlobes so I tried to return it. The first employee didn’t know how to return items. The second one didn’t want to refund it saying that it’s been used. My friend only tried it once when I was here, when she felt it was too heavy, I put it directly back in the box to return. When I asked to point out the issue, the employee talked down to me and couldn’t even tell me what was wrong.

Worst customer service have a boot that's considered defected and they did nothing to help do not purchase any boots because of you have a defect they will consider it wear and tare and not do anything about it I do not recommend there boots very low end quality specially the suede alll the motif is gone and they did nothing to fix it lv is not what it used to be they don't care about there clients I will be posting pics of my boots once I receive them back from.them

If I could give 0 stars, I definitely would. Unfortunately, google doesn't give that option. What a nightmare is being since June 11th when I purchased 3 itens online to be picked up at the Montreal store. The order comes in little by little, first the bag, then I have to go back for the 2nd and 3rd item one week later. And for my surprise, the 3rd item was not shipped, so I would have to go back to the store a 3rd time... however, it ended up that Louis Vuitton sold me an item that they don't have in stock at all so the solution was to request a refund for an item that I was charged for but never received because the item is out of stock in the whole country. And guess what, because it is bought online nobody at the store will help you with that. The sales associate was extremely rude, impolite and arrogant to the point that I will never going back to the Montreal store... he couldn't careless about the issue at hand and kept saying to call the customer service because he had nothing to do with nothing... I thought Louis Vuitton was one company after all, but I guess not... Well it is July 12th (more than one month later) today and I am still dealing with the refund of an item I never received because of Louis Vuitton's mistake... I have called many, many, many times the customer service, and every time you call you need to explain all the situation again because nobody cares about the problem, they just read from their script and that's it. On top of that I just received an email giving me the instructions for the return of the item (that I did't receive) and once the item is received in the warehouse, the refund will be issued in 14 business days!!!!!!! What a nightmare to deal with Louis Vuitton and how deeply I regret buying those itens online!! Never do that!! I feel like talking to the walls because nobody knows anything! What a shame to see what Louis Vuitton has become... for sure I won't be buying from them anymore, I will be shifting my purchases to Chanel and Hermes where the customer services is always impeccable!!!!!!

When I come to pickup the wallet I ordered online a male person went ahead processed my order. I was expecting that it will still be on original shipping packaging but It was wrapped up all ready in LV paper bag. So , there’s possibility that they swaps it. So I will not order and get it shipped to the store anymore.He showed me the wallet. My mistake that I didn’t check carefully first if there’s any flaws as I was a little embarrassed to be there since it’s my first time.He went ahead to wrap it back up but he went in the back to do so which a little weird.——— Finally opened it at night excitedly because It’s the first LV purchase———I realized a very chemically strong smell on the wallet that I couldn’t handle.On top of that It is “made in USA” which I kinda wish I got one made in Spain or France.I called customer service and says I can return or exchange it within 30 days.———I live really far away so I went back to the store and I got to spoke to a black woman holding a tablet welcoming the customers.First impression she gave me was “disgusted look” or like “oh She’s returning”.Already She couldn’t speak or explain English very well so I’m forced to speak French.I was explaining everything wrong with the wallet , but she keeps stopping me by telling me “It’s not the store’s fault…”She was not paying attention or understanding my issue , her eyes also keeps looking elsewhere. She constantly telling me “It’s not the store mistake so go online and return it” even tho I wasn’t blaming the store just explaining what I didn’t like about the wallet and what they could do about it.She turns the situation into an argument right away refusing and she already thinks that I want to return it.I kept my cool and been calm.I was so discouraged to leave like that after spending 40$ to go back and forth to their store so I decided to call customer service and even them they were wondering “I don’t see why they can’t do an exchange can you try an speak to a manager”So I went back and the manager came blonde/smiling/very understanding almost like she loves and care all the customers she gets.She gone ahead and fixed the problem and replaced it. She also gave me some time to double check without giving me the feeling of being judged. She gave me a BEAUTIFUL and Excellent service. She even put a little perfume sample for me. She saved my day and the more days to come. I was so happy.And for that woman who refused to do anything to me . She needs to learn better service. Just awful. Shouldn’t be working there.Try not to buy bags from her. Avoid the black woman associate there.I don’t know her name

I’ve always had good service from LV in the past.Today, I got the worst customer service ever. I don’t know the name of the SA but she was a middle age asian woman. I purchased the PSM in May 2021. After 2 months, the canvas started to peel around the corners and close to the zipper. The black leather chapes (where the straps are attached to) were also showing early signs of wear. After 1.5 months of wait, I was told my bag couldn’t be rapaired and was deemed defective. I was offered a replacement and was lucky enough to get a new bag within a week. I picked the bag on Tuesday. When I got home, I took a closer look and noticed a lot of flaws (excessive glue on the side, bag is crooked from the top, the ‘center print’ is not aligned from the front, the black leather chapes were oddly stitched to the canvas?). Honestly, this bag was poorly made. I brought it back to the store today. The SA was rude from the start, she didn’t care abt my concerns, she kept telling me how lucky I was to receive a new one this quick, the waitlist is super long, it is a sold out bag, I should consider myself lucky… she examined the bag and said it was normal and there is no issue. She can process an exchange but there’s a price increase tomorrow and I will have to pay the difference. This made no sense to me as it’s an exchange due to my previous bag being defective. We argued for almost an hour. I ended up speaking to the store manager but the decision was made, no matter what, I will need to pay the price increase. I was offered a Holt GC at the end. I am not convinced, I feel penalized and I am extremely disappointed.

Found a bag online and checked that it was available at the store since there are A lot of shortage issues in luxury items. When we arrived the sales clerk said yes they have it. After rooting around in many drawers repeatedly for about 10 minutes, and asking another clerk to help and repeatedly going in the back they couldn’t find the 1 bag. I said someone must have stolen it which they claimed was impossible. She did offer to order it for me but I was annoyed by then and said I could order it myself online. I realized after she should have at least taken down my phone number in case they found it.

My husband and I were leaving for vacations early the next morning so around 2pm wednesday (dressed down) we went there to get a few things. When we got there we were told we had had to wait in line , the store was empty! After about 10 minutes we decided to go upstairs. An hour later we came back. Same thing. This young person at the door asked us to wait in line saying that no associates were available but yet we see them walking back and forth in the almost empty store.My husband got upset asking why we have to wait again? When the store is empty! And plenty of associates walking around so we took A step towards the Ogilvy entrance door and we see him letting in a couple that was just walking by.My husband went back feeling insulted asked to speak to the manager and still were told that an associate had just been free...Well Thanks to Louis Vuitton Champs Elysee" who welcomed us the next day and made GREAT business with us. Montreal LV staff need to travel a little and see how they can match overseas client experience."

If I could give 0 stars I def would. VERY DISAPPOINTED IN LV FOR RUINING OUR VALENTINES DAY.14 Feb, Valentine’s Day .. wanted to buy my husband a gift and this happened:I wanted to know if I can buy online and go for pickup asap. Called the store many times from 10am to 11:30, no answer! Called their customer service she tells me she can’t help me and she can not connect me to the store. But she can check for me if it’s available at store (which I already did online). I Had to go to my lunch date without the gift.After picking up the kids I decided to go and buy in store. It was 5:15 (I live FAR from the store) when I walked in, the staff made me wait for an agent to be available in a store full of staff where 2,3 of them were just walking around. My kids were very fussy and finally It was my turn at 5:45 (they close the store at 6pm). I told her what I exactly wanted and to just pack it since we were both in hurry (shopping with two kids is not fun). That ONE agent that is helping EVERYONE finally comes to help me and goes up and down to find the backpack. I ask to wait to see if the backpack is available before paying she assures me it is and I can just pay. I did and the guy comes out with a bag already wrapped. I grab the wrapped bag and bring it home. When it was time to open the gift it was THE WRONG ONE. I PAID for the backpack only to get the smallest men’s bag. I checked online and my bill, everything is exactly what I wanted but they gave me the wrong one.Don’t waste your time thinking this is a luxurious place with a 5 star service. GARBAGE!

the seller didn't even know the product name, i asked the business card holder, and he ask for men or women,i said for men, first he showed me the pocket organizer ,second showed me the compact wallet and even showed me the women's side up card holder, i really didn't know what is the guy doing. and the product i am looking for been few months. the store always said next week, what is this? if you don't have just said it and you can tell a customer you can wait for a few months later we will have it ,i don't mind waiting for it .But don't lie to me, let me go for nothing every time