Long & McQuade Musical Instruments

I was struggling to find some equipment for an upcoming event. I walked into the Markham store and was truly amazed at the excellent customer service. A gentleman by the name of James Franey helped me out and patiently showed me the different equipment required and provided a detailed explanation of the different options available.A sincere thank you to James and his team for going above and beyond. Wishing you all lots of success and happiness always :)

They offer:Most of the major brands of musical instruments, music software and professional audio equipment.Daily, weekly and monthly rentals of instruments and audio equipment.Easy musician friendly financing options.Fully equipped guitar & band instrument service department.Consultation for those setting up recording studios and live music sound engineering.

Great place ! U get African bells here for 150 !

My review is based on L&M's buy back program. You only get 70% of what THEY feel is it's worth to you. And of course it's the lowball price. Even being a loyal customer meant nothing.I'm disappointed in them.Like anyone else...screw you.

Took my daughter's new guitar for a broken string and adjustment. The staff was super helpful. She got some very good tips since she is a beginner.

Hi there!I'm writing this review hoping it prevents anyone from making the mistake I made.I brought my guitar in yesterday because I had buzzing on all strings on many frets. I called in before coming and I was told they could take care of it with a setup. I drive over, and when I arrive I emphasize at the door that the frets are buzzing, and that is the exact and only issue I need fixed. Chris tells me OK, guitar goes in, I drive back home.The following day I'm notified that my order is ready and I arrive to pick up my guitar, but to my surprise there's absolutely no change in the buzzing; the problem is still there. I tell Chris and he goes back in with the guitar to check with the technician, and there I'm told that it's a problem with the frets and it isn't solvable with a standard setup.Now I ended up paying $75 + cost of new strings before tax. I know that this is probably a busy store and a lot goes on every day, but I wish I knew that instead of having my problem taken a look at, I was dropping off my instrument for a procedural 'setup', regardless of whether it needed it or not. I take good care of my instruments and regularly clean it, lubricate the nut and change the strings. I'd like to mention again that the only problem I needed solved was the buzzing on higher frets.I just wish that I was told my problem wouldn't be solvable with a setup beforehand. What it ended up being for me is an expensive string change, and even my strings were new prior to the setup. I hope that in the future the communication is clear between the store and the customer.My second issue is that I was very upset to find a scratch under my guitar when I got home. I don't know if the guitar took a bump somewhere on the workshop desk or while heading back out, but what I know for sure is that I'm absolutely careful with my instruments and I handed over a guitar with zero scratches. This guitar was a gift from my father and is very sentimental to me. While I understand accidents happen, having two negative experiences back to back really wasn't fun.I hope that other customers don't have the same experience.Best,Efkan

I love this place for buying musical instruments. They have a wide variety of collection. They are offering in-store pick up for online orders during this pandemic. Also the home delivery is available.

Everyone at this location is so helpful. The CSR in the rentals area (I think his name started with a B) was friendly and took time to explain how to use the equipment. The manager (Mike or Mark…I’m bad with names) was also very encouraging and supportive after I explained it was my first time playing a string instrument. Someone even offered to carry the equipment to my car. I’ll definitely be coming back here.

I drove 30 minutes from their markham location because they told me they have power battery in inventory, when i come to store they tell me they don’t have the item and it was the inventory error.They didn’t even put the effort to find the item or help me out.

This place has everything that every music lover wants they have all the instruments staff are very friendly and they offer lessons as well. I would highly recommend this where they are beginning or an expert whether you want to buy or rent this is a place to go.