Shoppers Drug Mart

DO NOT USE THIS LOCATION FOR PRESCRIPTIONS. They mess up your prescriptions constantly. They never can find them if you're fortunate to get them refilled. Trying to get refills are next to impossible. No one in the pharmacy answers the phone. Completely mismanaged mayhem behind that counter.

Don't pick up your prescription here especially if u can't pick it up until later in the day bc you have to get your prescribing physicians office to fax it to them atleast twice (I usually call 3 seperate times) or else they won't get it and u will have to call the doc office and hope they are open still and can send it again or else ur SOL until u can call and get it faxed again.

Wish I had read the reviews before coming here. Won't be getting my prescription refilled here. Lost my faxed prescription, then took 7 days to fill the prescription. I am on medication I have to take daily, and I have been off it for 7 days due to them not filling my prescription. No empathy, told me to come back the next day after I had called the day prior and two days before that and kept getting told to come back the next day. I showed up to get my prescription which they told me yesterday was going to be ready for today. And no was told when I got there to come back tomorrow, I made a huge scene because this is unacceptable. I have been out of my medication because of this pharmacy and not filling my prescription on time.

If you are looking for a Covid Vaccine, don’t waste your time here. I booked online for 6:30 pm (the online booking service showed availability that day until 6:50). When we showed up, we waited about 15 minutes and then were told that they didn’t have the staff to do it that day. I figured I would give it another shot and try the next day because it was the only place with appointments after regular working hours, and the staff in that night seemed very nice and genuinely sorry about the mix up. However, I called the store this time to ensure I wouldn’t be turned away if I booked online. After 20 minutes on hold, I finally got someone. They listened to half of what I was saying and just said, “if you missed your appointment you have to book again online”. After about 3 tries of getting no where, they get the manager and do a broken telephone between me, the one on the phone and the manager . Finally after that was going nowhere, I got the manager on the phone and was told that would never happen at that location and I probably had the wrong one. I confirmed that it was the right one and that if they check their records they could see my appointment from the day before. I had the manager book again for 7 that night and was told that will be fine and gave my cellphone number. I showed up at 6:30 because I thought it was odd that the online booking said they only had appointments until 6:50pm. When we showed up we were told by the people at the pharmacy that they don’t do vaccines at that time, and if I wanted a vaccine I would have to make an appointment online for two days later. I told them I had the manager book the appointment themselves after they said that would never happen at their store, to which they replied “they called you and left a detailed message about canceling the appointment because they didn’t have staff available”. I did not get a phone call, voicemail, smoke signal, or anything of the sort. This place is seriously a joke. They are in desperate need of better management and organization.

i’m under 25 and the guy charged me $45 for my medication that i always get free at the other shoppers. i told him that people under 25 are covered under ohip and their prescriptions are free. he said “they changed it”. i called back a week or so later to get a refund and they said it was too late, so i literally wasted $50 on my med that i’m supposed to get free

Cashier refused to cash me out because I was paying with a card. Was forced to use the self check out.

NEVER see such poor service in my life from any STORE, day 3 and still waiting for my wife's prescription's after being released from hospital and this is the second time.Also charging a dispensing fee on asprin which you can get off the shelf and adding to cost when paying out of pocket.I can keeping going but gonna spend my time now and transfer too a drug store that cares about giving great service and not adding extra cost and receiving meds in timely manner especially after having heart surgery. My rating for them is 0 stars at this location.

I suffer from an acute illness that is highly unpredictable and impacts my function significantly when it is in cycle. The medication, can be tricky to find in stock at a pharmacy, and so I am accustomed to getting a few doses and waiting for an order.The pharmacy had two doses on hand of the medication. After being informed that they would try to do the fill within the hour, but they were busy with immunization, it could be longer. I asked if they will call or if they would like my email address so the system will automatically notify me when it’s ready.Answer: no time. Call us to see if it’s ready.Important to me was that the additional doses be ordered as two doses would last two days. Yes, the additional doses will be in by the end of the week. I was to call back Thursday or Friday to see. Ok, I can get by two days and hopefully they come in Thursday.I show up and clearly one of the staff seemed displeased I hadn’t called, but luckily the Pharmacist was reviewing the fills prior to approving them so I did receive my medication (2 doses) and confirmed I’d call Thursday or Friday for the additional 8 doses.So today is Thursday and I call. I was talking to a polite young lady who was trying to locate the order for the doses, but could see no request for the additional doses and that my prescription for 2 doses had be completed. At that point, the lady that handled me with frustration previously, took the phone from this other staff member and indicated there was no order and if she did place an order it wouldn’t arrive until next week. I expressed that I need those medications to function, and no empathy or desire to help was expressed. Ultimately, I suggested that “So my only option is to call other pharmacies in town and see who has doses and have you transfer my information to them?”. Her response “Yes.”So I did that, and thankfully after trying all of the Shoppers (they had none except the Memorial location and were happy to try and help) the Dawson Street Safeway had four doses (enough to get through the August long weekend) and were happy to place the order for the additional doses and that they would be in by Tuesday.As a former Chair of a Health Professions Advisory Board for a Ministry of Health, this situation was disturbing. To leave a patient in a state where they require medication to function and are at risk of not having that medication because the pharmacy is “busy” and that an order was never placed despite committing to doing so and leaving the patient not pursuing other avenues for treatment on that commitment, is traumatic. The pharmacy should have owned the error, and phone the other Shoppers and pharmacies in Thunder Bay to acquire as much of the medication as possible. To leave me with such great uncertainty over my function, to then have me call the pharmacies around town to locate doses out of desperation, and then to treat me with such indifference, is abhorrent. I can’t imagine what others might feel when their life depends on these medications, whereas I simply have an acute debilitating nerve inflammation.It left me shaking on the side of the road fearing that the acute pain I will experience in the night will have no medication available to address it because someone forgot to put an order for the medication in. It was further not helpful that stress is a trigger for the acute pain in a cycle and I was doing my best to keep mentally calm during the day to avoid triggering an attack.So in the end, Safeway called Shoppers and had my file transferred over.And they send over the wrong information telling Safeway I only had three doses left on the prescription. Which I said was wrong and Safeway acquired the original prescription from Shoppers which showed the correct doses and refills.I normally don’t write reviews, but this type of behaviour is dangerous. Upon seeing the piles of pill bags, it is clear they are over capacity. This introduces risk of error. I would avoid or verify medications after pickup to ensure correctness.

I do not recommend this pharmacy. You will be on hold for 15min or more any time you try to call. Communication is not their strong suit.

At the Red River loction I have had a series of misfortunate mistakes. I've chalk them up to the stress covid has put on pharmacies. In the last 3 months, however, I have been given the incorrect medication for a different patient with their private information. My private patient information has been faxed to an incorrect doctor. And in yet a different mistake I've been dispensed the incorrect amount of pills. Today when they did not have my medication ready because they faxed it to the wrong doctor they told me it would cost me money for them to expedite it. I'm going camping so I need them too. When I politely but with concern asked about all the errors they've been making, the woman a pharmacist I was transferred to rudely told me that she could easily transfer my scripts to a different pharmacy. For the public safety I'm going to find out how to complain to the college of pharmacists. People make mistakes, times are stressful, but when you're only job is to dispense medication correctly I should not be told that if I don't like my medication being dispensed incorrectly I can be sent to a different pharmacy.