Urban Planet
105 Reviews
- Thursday10 AM–8 PM
- Friday10 AM–8 PM
- Saturday10 AM–6 PM
- Sunday10 AM–6 PM
- Monday10 AM–6 PM
- Tuesday10 AM–6 PM
- Wednesday10 AM–6 PM
About the Business
Urban Planet | New - Shop All New |
Contacts
Call Us
+12507120362
2271 Harvey Ave Unit#308 Unit#308, Kelowna, BC V1Y 6H2
Hours
- Thursday10 AM–8 PM
- Friday10 AM–8 PM
- Saturday10 AM–6 PM
- Sunday10 AM–6 PM
- Monday10 AM–6 PM
- Tuesday10 AM–6 PM
- Wednesday10 AM–6 PM
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- In-store pickup
- In-store shopping
- Women's clothing
- Men's clothing
Recommended Reviews
Codi Taylor
13.10.2023
Urban Planet
One of the worst experiences we've ever had at any store. My boyfriend and his sister got accused of stealing a pair of shoes. These shoes were not even a brand sold by Urban Planet, and they had the receipt because they had bought the shoes only about 30 mins before from Payless. They tried repeatedly to explain this to the woman screaming at them about stealing in front of numerous other customers, at which she decided just to call them rude". She refused to accept that the shoes were not stolen EVEN THOUGH they were a brand not sold by her store and they had the receipt. She was clearly embarrassed by her own actions and rather than admit her mistake and apologize she just kept blindly claiming they were stealing.Now as anyone who has EVER worked in any sort of retail job knows
Kelowna Property Manager
06.10.2023
Urban Planet
Everyone was helpful. Could not believe I got kids clothes for a very reasonable amount. 5 stars
M Biglow
22.09.2023
Urban Planet
I really like the place they usually have great deals and prices. Was just browsing as spent a lot of money for last 2 Weeks with their 50% to 70% sales.
Hira Hassan
16.09.2023
Urban Planet
Extremely disrespectful, racist, and discriminative customer service. I am coming out of the store right now ( date: 6th April,2017 at 1:00 5) after having a terrible experience with the sales 'white' guy who was on his height of racist and mysoginist behavior because of my asian muslim hijabi 'brown' origin. I would NEVER ever go there again and will stop my friends from going to such ill-mannered and discriminative people.
Jodie Bauman
02.09.2023
Urban Planet
I love the clothes here, but geez, the staff is terrible. The worst thing is the change rooms. The mirrors are on the outside. Last time I went to try on clothes, one of the male staff members had a bunch of his buddies hanging out. I couldn't imagine any girls, young or old, being comfortable trying on clothes with a bunch of teenages boys watching.....
Jenn Mcintosh
28.08.2023
Urban Planet
Had alot of different options of clothing and some good sales on,enjoyed going here.
The Crab801
26.08.2023
Urban Planet
Went in for back to school clothing. Great deals, super busy. Long lineup, with only two people on til. A manager opened up a til to deal with a situation, then closed it after helping customer. I went (having stood for half an hour, I asked if she was open. She said rudely 'no.'). She then went on to fold pants, while half the lineup abandoned their purchases. Very poorly managed and manager was rude.
Jenae Grant
31.07.2023
Urban Planet
Very disappointed with their service. I placed an order online for the first time on December 4th expecting to receive my small order by Christmas. It is now December 20th and the tracking information is telling me an expected delivery date of December 30th. As it is Christmas season, I had placed many online shopping orders from other stores well after that date and I have already received them. Very disappointed I will now have to scramble to find replacement gifts for Christmas morning.
crazy geeah
22.07.2023
Urban Planet
Very dirty looked like no one has cleaned the floors in forever garbage all over the floor!
Abbey R
12.07.2023
Urban Planet
Terrible (no) customer service. Placed an online order on November 21, and it is now December 27 and I still do not have my order. The Canada Post tracking hasn’t been updated since November 29. I emailed Urban Planet 3 times and got the same answer word for word every time. There is no phone number to call. I will never order from here again!
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2271 Harvey Ave Unit#308 Unit#308, Kelowna, BC V1Y 6H2
Urban Planet